Support Officer

Job Description:

Slack Technologies Limited is seeking a motivated and adaptable Support Officer to join our team in Dublin, IE. As an Entry Level Support Officer, you will be responsible for providing exceptional customer service and technical support to our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Document customer interactions and resolutions in the company's CRM system - Collaborate with internal teams to escalate and resolve complex customer issues - Assist with product demonstrations and training sessions for customers - Participate in team meetings and training sessions to stay up-to-date on product updates and improvements - Contribute to the continuous improvement of our support processes and procedures

Requirements: - 1 year of experience in a customer support or technical support role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and a passion for helping others - Ability to work autonomously and as part of a team - Proficiency in Microsoft Office and CRM software - Planning and organizational skills - Creativity and the ability to think outside the box

Personality Traits: - Motivated to succeed and exceed customer expectations - Adaptable to changing priorities and work environments

Benefits: - Travel and spending expenses covered - Profit sharing opportunities - Paid Time Off (PTO)

Working Environment: Join Slack Technologies Limited and be part of a company that pioneers change and sets industry benchmarks. Our team is dedicated to providing innovative solutions for our customers and creating a positive work environment for all employees.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Slack Technologies Limited is an equal opportunity employer and welcomes applicants from all backgrounds and experiences. We value diversity in our workforce and are committed to creating a inclusive and equitable workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.