Support Officer - Work from home

Job Description:

We are seeking a dedicated and confident Support Officer to join our team at Workday Ireland. This is a part-time, entry-level position that offers the opportunity to work remotely from home in Galway, Connacht, IE.

Responsibilities: - Provide support to customers via phone, email, and chat - Handle customer inquiries, troubleshoot technical issues, and provide solutions - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure customer satisfaction - Assist in the development of support materials and documentation

Requirements: - 1 year of experience in a customer support role - Excellent communication and problem-solving skills - Strong attention to detail and ability to multitask - Ability to work independently and as part of a team - Negotiation skills and ability to handle challenging situations - Proficiency in MS Office and other relevant software applications

Personality traits: - Dedicated to providing excellent customer service - Confident in handling customer inquiries and technical issues

Soft skills: - Strong negotiation skills to handle challenging situations - Attention to detail to provide accurate and effective support

Benefits: - Parental leave - Free accommodation for employees who live far from the office - Training and professional development opportunities to enhance skills and grow within the company

Working environment: - A company that transcends borders and promotes collaboration on a global scale - Opportunity to work remotely from the comfort of your own home

Equal Opportunity Statement: Workday Ireland is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.