Support Representative

Job Description:

ActionPoint, a leading technology company based in Limerick, Munster, IE, is seeking a part-time Support Representative to join our dynamic team. As an Associate Level Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Collaborate with the technical team to escalate and resolve complex issues - Document and track customer interactions and technical resolutions in the CRM system - Assist in the development of knowledge base articles and training materials for customers - Participate in team meetings and training sessions to enhance product knowledge and customer service skills

Requirements: - 2 years of experience in a customer service or technical support role - Reliable and driven individual who is passionate about providing excellent customer service - Strong presentation skills and ability to innovate solutions for customers - Experience with CRM systems and ticketing platforms - Excellent communication skills and ability to work in a fast-paced environment - Flexibility to work part-time hours, including evenings and weekends

Benefits: - Dental insurance - Free food - Disability insurance

Working Environment: At ActionPoint, we encourage curiosity and questioning to fuel innovation and growth. Our team is dedicated to pushing boundaries and finding creative solutions to complex challenges. As a Support Representative, you will have the opportunity to grow professionally and personally in a supportive and dynamic work environment.

Equal Opportunity Statement: ActionPoint is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to Apply: July 5, 2024

Join our team at ActionPoint and make a difference in the world of technology! Apply now to be a part of our innovative and customer-focused team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.