Support Representative - Work from home

Job Description:

Plynk is seeking a part-time Support Representative to work remotely from home in Dublin, Ireland. As a Support Representative, you will be responsible for providing excellent customer service to our users through various communication channels including email, chat, and phone. The ideal candidate for this position is energetic, reliable, and possesses strong problem-solving and people management skills.

Responsibilities: - Respond to customer inquiries and issues in a timely and professional manner - Troubleshoot and resolve customer concerns with a high level of accuracy - Provide technical support and guidance to users on our platform - Document and track customer interactions in our CRM system - Collaborate with internal teams to address customer feedback and improve processes - Stay up-to-date on product features and enhancements

Requirements: - 4 years of experience in a customer service or support role - Excellent communication skills, both written and verbal - Ability to work independently and manage time effectively - Strong problem-solving skills and the ability to handle difficult situations with grace - Proficiency in using CRM systems and other support tools - Energetic and reliable personality - Soft skills in people management

Benefits: - Free accommodation - Retirement plan - Vision insurance

Working Environment: At Plynk, we leverage data to inform decisions and drive strategic initiatives. As a Support Representative, you will have the opportunity to contribute to our data-driven culture and make a tangible impact on the success of our business.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: Plynk is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and strive to provide equal opportunities for everyone.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.