Web Chat Assistant

Job Description: The Cool Bean Company is seeking a passionate and dedicated Web Chat Assistant to join our team in Waterford, Munster, Ireland. This part-time entry-level position is perfect for individuals looking to kickstart their career in the fast-paced world of customer service and online communication.

Responsibilities: - Respond to customer inquiries and provide timely and accurate information via web chat - Assist customers with order placement, product inquiries, and issue resolution - Maintain a positive and professional demeanor in all interactions with customers - Collaborate with other team members to ensure a seamless customer experience - Update and maintain customer records in our database - Monitor web chat performance metrics to identify areas for improvement - Participate in training sessions to enhance product knowledge and customer service skills

Requirements: - Excellent written communication skills - Strong attention to detail - Ability to adapt to changing priorities and work in a fast-paced environment - Passion for providing exceptional customer service - Dedicated to achieving customer satisfaction - No prior experience required, training will be provided

Personality Traits: - Passionate - Dedicated

Soft Skills: - Attention to detail - Adaptability

Benefits: - Disability insurance - Joining Bonus - Training & professional development opportunities

Working Environment: At The Cool Bean Company, we believe in cultivating leaders who foster inclusivity and mentorship. You will have the opportunity to work in a supportive and collaborative environment where your growth and development are valued.

Deadline to Apply: Please submit your application by May 1, 2024.

Equal Opportunity Statement: The Cool Bean Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.