Web Chat Assistant - Work from home

Job Description:

SAP Ireland is seeking a motivated and dynamic individual to join our team as a Web Chat Assistant. This is a part-time position that can be done from the comfort of your own home. The successful candidate will be responsible for providing exceptional customer service and support through online chat platforms.

Responsibilities: 1. Engage with customers through web chat to provide assistance and answer inquiries in a timely and professional manner. 2. Maintain a high level of product knowledge to effectively address customer questions and concerns. 3. Resolve customer issues and complaints by providing appropriate solutions and follow-up support. 4. Collaborate with team members to ensure consistency in customer interactions and service delivery. 5. Document customer interactions accurately in the CRM system for tracking and reporting purposes. 6. Monitor chat volumes and respond to inquiries promptly to ensure customer satisfaction. 7. Adhere to company policies and procedures regarding confidentiality and data protection.

Requirements: 1. Minimum of 2 years of experience in customer service or a related field. 2. Energetic and independent personality traits. 3. Strong decision-making and cooperation skills. 4. Excellent communication and interpersonal abilities. 5. Proficiency in using online chat platforms and CRM systems. 6. Ability to work remotely with a reliable internet connection. 7. Must be able to work independently and prioritize tasks effectively. 8. Flexibility to work evenings and weekends as needed.

Benefits: 1. Paid sick leave and Paid Time Off (PTO) for eligible employees. 2. Visa sponsorship for qualified candidates. 3. Opportunity to work with a global leader in enterprise software solutions.

Working Environment: At SAP Ireland, you will have the opportunity to work in a high-energy workplace where success is celebrated and impactful results are achieved. Our team is dedicated to providing exceptional service to our customers and fostering a culture of collaboration and innovation.

Deadline to Apply: Please submit your application by June 12, 2024.

Equal Opportunity Statement: SAP Ireland is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.