Remote Web Chat Manager

Job Description:

CRH plc is seeking a Remote Web Chat Manager to join our team in Limerick, Munster, IE. This is a part-time position with a focus on mid-to-senior level candidates who have at least 8 years of experience in web chat management. We are looking for a reliable and adaptable individual who possesses exceptional attention to detail and creativity.

Responsibilities: - Manage and oversee all aspects of the web chat platform, ensuring timely responses to customer inquiries - Develop strategies for improving the overall customer experience through web chat - Monitor chat interactions to identify opportunities for improvement and provide coaching to chat agents - Collaborate with cross-functional teams to implement changes and enhancements to the web chat platform - Analyze chat data and metrics to track performance and identify trends - Stay up-to-date on industry best practices and emerging technologies in web chat management

Requirements: - 8+ years of experience in web chat management - Strong communication skills and the ability to work effectively in a remote environment - Proven track record of managing successful web chat platforms and driving improvements - Experience with analytics tools and data-driven decision-making - Bachelor's degree in a related field is preferred - Exceptional organizational and time management skills

Benefits: - Profit sharing - Life insurance - Gym membership

Working Environment: At CRH plc, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe that a diverse workforce leads to better innovation and creativity. Our team is committed to fostering a supportive and collaborative environment where all employees can thrive.

Equal Opportunity Statement: CRH plc is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to their individual characteristics.

Deadline to apply: July 3, 2024.

If you meet the requirements and are passionate about web chat management, we encourage you to apply for this exciting opportunity at CRH plc.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.