Web Chat Representative

Responsibilities: - Engaging with customers via web chat to provide assistance and support - Responding to customer inquiries in a timely manner and resolving issues efficiently - Collaborating with other team members to ensure a seamless customer experience - Utilizing problem-solving skills to address customer concerns and find solutions - Demonstrating creativity in finding ways to exceed customer expectations - Adhering to company policies and procedures to maintain a high level of customer satisfaction - Keeping accurate records of customer interactions and transactions - Continuously improving knowledge of products and services to better assist customers

Requirements: - Minimum of 2 years of experience in a customer service or related role - Strong communication skills, both written and verbal - Ability to adapt to changing situations and priorities - Dedication to providing excellent customer service - Strong problem-solving skills - Creative thinking abilities - Familiarity with web chat platforms and tools - Ability to work effectively in a team environment

Benefits: - Joining Bonus - Parental leave - Relocation allowance

Working environment: At Plynk, we prioritize understanding and empathy in all interactions. Our team is dedicated to creating a supportive and inclusive environment where every individual is valued and respected.

Equal opportunity statement: Plynk is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.