Web Chat Representative - Work from home

Job Description:

Dell Ireland is seeking a remote Web Chat Representative to join our dynamic team in Dublin. As an Associate Level position, the ideal candidate should have at least 4 years of experience in a customer service role. This part-time position offers the flexibility to work from the comfort of your own home.

Responsibilities: - Respond to customer inquiries and provide excellent customer service through web chat - Resolve customer issues and complaints in a timely and professional manner - Demonstrate a strong knowledge of Dell products and services to assist customers effectively - Utilize analytical skills to assess customer needs and recommend appropriate solutions - Maintain a high level of accuracy and attention to detail in all communications - Collaborate with team members to ensure a positive customer experience - Adhere to company policies and procedures at all times

Requirements: - Independent and reliable individual who can work effectively from home - Strong analytical skills and attention to detail - Excellent written and verbal communication skills - Ability to multitask and prioritize work in a fast-paced environment - Knowledge of Dell products and services is preferred - Proficient in using web chat platforms and Microsoft Office applications

Benefits: - Free accommodation for remote work - Training and professional development opportunities - Paid Time Off (PTO) for eligible employees - Opportunity to work in a high-energy workplace focused on delivering impactful results

Equal Opportunity Statement: Dell Ireland is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status.

Join our team and be a part of a company that values your skills and contributions. Apply by the deadline on July 7, 2024, to be considered for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.