Remote Web Chat Specialist

Job Description:

TikTok Dublin is seeking a Remote Web Chat Specialist to join our dynamic team on a part-time basis. As an Entry Level position, no prior experience is required, making this an excellent opportunity for those looking to kickstart their career in the tech industry. The successful candidate will be responsible for interacting with customers through live web chat, providing support and assistance as needed.

Responsibilities: 1. Engage with customers in a professional and friendly manner through web chat. 2. Provide accurate and timely information to address customer inquiries and concerns. 3. Troubleshoot technical issues and escalate complex problems to the appropriate department. 4. Assist with order processing, returns, and exchanges. 5. Collaborate with team members to ensure a seamless customer experience. 6. Maintain a high level of knowledge about products and services offered by TikTok Dublin. 7. Continuously strive to improve customer satisfaction and retention.

Requirements: 1. Resourceful and passionate about delivering exceptional customer service. 2. Strong communication and interpersonal skills. 3. Creativity and adaptability to effectively handle a variety of customer interactions. 4. Ability to multitask and prioritize tasks in a fast-paced environment. 5. Proficiency in using web chat platforms and basic computer skills. 6. High school diploma or equivalent.

Benefits: - Gym membership - Free accommodation - Vision insurance

Working Environment: At TikTok Dublin, we strive for a harmonious workplace where collaboration and respect prevail. Our team values diversity and inclusivity, creating a supportive environment for all employees to thrive and grow.

Deadline to Apply: May 15, 2024

Equal Opportunity Statement: TikTok Dublin is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.