Support Associate - Remote Work

Job Description:

Kinesis Health Technologies is seeking a reliable and motivated Support Associate to join our team on a part-time basis. This position will be remote work, allowing the successful candidate to work from the comfort of their own home. As a Support Associate, you will be responsible for providing timely and efficient support to our customers and clients.

Responsibilities: - Responding to customer inquiries via email, phone, or chat in a professional and courteous manner - Resolving customer issues and escalating to higher levels of support when necessary - Providing product information and troubleshooting assistance to customers - Collaborating with other team members to ensure high-quality support is delivered consistently - Conducting research to stay up-to-date on product updates and enhancements - Maintaining a high level of cooperation with team members and other departments - Meeting and exceeding customer service targets and goals

Requirements: - Minimum of 2 years of experience in a customer support or related role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and a keen attention to detail - Ability to work independently and as part of a team - Proficiency with Microsoft Office Suite and CRM software - Reliable internet connection and a dedicated workspace for remote work

Personality Traits: - Reliable: Demonstrates consistency and dependability in their work - Motivated: Shows enthusiasm and drive to succeed in their role

Soft Skills: - Research: Ability to gather and analyze information to provide accurate support - Cooperation: Works well with others to achieve common goals

Benefits: - Dental insurance - Travel opportunities - Vision insurance

Working Environment: At Kinesis Health Technologies, we strive for excellence and uphold high standards in all our endeavors. We value hard work, dedication, and a commitment to delivering exceptional customer service.

Equal Opportunity Statement: Kinesis Health Technologies is an equal opportunity employer and is committed to providing a workplace that is inclusive and diverse. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.