Support Manager - Remote Work

Job Description: GirlCrew is seeking a Support Manager to join our team on a part-time basis, working remotely from Limerick, Munster, IE. As a Support Manager, you will play a crucial role in ensuring the smooth running of our operations and providing exceptional support to our customers. This role is at a Mid-to-Senior level and requires a minimum of 7 years of relevant experience.

Responsibilities: - Manage and oversee the support team, ensuring all customer inquiries and issues are addressed in a timely and satisfactory manner - Develop and implement standard operating procedures for the support team to streamline processes and improve efficiency - Monitor support ticketing system and ensure all tickets are resolved within agreed upon SLAs - Provide regular reports and analysis on support performance, highlighting areas for improvement and implementing solutions - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Train and mentor support team members to enhance their skills and knowledge - Handle escalated customer complaints and ensure they are resolved to the satisfaction of the customer - Stay up-to-date on industry trends and best practices in customer support to continuously improve our processes

Requirements: - 7+ years of experience in a customer support role, preferably in a management position - Resourceful and reliable with a strong ability to problem-solve and think on your feet - Excellent project management skills with a proven track record of leading successful initiatives - Strong decision-making skills with the ability to prioritize tasks and manage multiple projects simultaneously - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team, collaborating with colleagues worldwide - Proficiency in customer support software and ticketing systems - Bachelor's degree in a related field is preferred

Benefits: - Training & professional development opportunities to enhance your skills and knowledge - Remote work flexibility to allow you to work from anywhere - Paid Time Off (PTO) for a healthy work-life balance - Collaborative working environment, interacting with colleagues from around the world, fostering a global village mentality

Equal Opportunity Statement: GirlCrew is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We actively encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.