Support Manager - Remote Work

We are looking for a dedicated and experienced Support Manager to join our team at 3D4Medical. As a remote work position based in Dublin, Ireland, this part-time role offers the opportunity to work in a dynamic and innovative company that values creativity and innovation.

Responsibilities: - Provide support to customers via email, phone, and chat channels - Manage a team of support specialists and ensure high-quality customer service - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with cross-functional teams to resolve customer issues and improve processes - Develop and deliver training programs for support team members - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 7+ years of experience in customer support or a related field - Proven track record of managing a support team and driving customer satisfaction - Strong communication and interpersonal skills - Ability to work independently and confidently - Innovative and creative thinker - Experience with remote work and managing distributed teams - Proficiency in customer support software and tools

Personality traits: - Confident: Able to make decisions and take initiative - Independent: Capable of working autonomously and managing a remote team

Soft skills: - Innovation: Ability to think outside the box and come up with creative solutions - Creativity: Willingness to explore new ideas and approaches

Benefits: - Free accommodation for remote work - Flexible work schedule and remote work opportunities - Visa sponsorship for international candidates

Working environment: At 3D4Medical, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is passionate about pushing the boundaries of technology and healthcare to create innovative products that improve lives.

Equal opportunity statement: 3D4Medical is an equal opportunity employer and values diversity in the workplace. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.