Support Officer - Remote Work

Job Description:

Wia, a leading technology company in Limerick, Munster, IE, is currently seeking a part-time Support Officer to work remotely. As an Associate Level Support Officer, you will be responsible for providing exceptional support to our customers and assisting with various administrative tasks. The ideal candidate will have at least 4 years of experience in a similar role and possess the personality traits of being resourceful and hardworking.

Responsibilities: 1. Respond to customer inquiries and provide timely and accurate support 2. Troubleshoot technical issues and escalate complex problems to the appropriate team members 3. Assist with customer onboarding and training processes 4. Conduct research to gather information and find solutions to customer inquiries 5. Maintain accurate records of customer interactions and transactions 6. Collaborate with cross-functional teams to improve customer experience 7. Assist with administrative tasks as needed

Requirements: 1. 4+ years of experience in a customer support role 2. Excellent communication skills, both written and verbal 3. Strong research skills and the ability to find solutions to complex problems 4. Resourceful and able to work independently 5. Proven track record of delivering exceptional customer service 6. Ability to work in a fast-paced environment and meet deadlines 7. Proficiency in Microsoft Office suite and CRM software

Benefits: - Joining Bonus - Gym membership - Paid sick leave

Working Environment: At Wia, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We encourage our team members to continuously learn and grow, and we provide a supportive and inclusive work environment.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: Wia is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.