Support Officer - Remote Work

Job Description:

Nova Leah is seeking a part-time Support Officer to join our team in Dublin, Ireland. As a Support Officer, you will be responsible for providing remote support to our clients, ensuring their needs are met in a timely and efficient manner. This role is perfect for a hardworking and resourceful individual with at least 2 years of experience in a similar role.

Responsibilities: - Act as the main point of contact for clients, providing them with technical support and assistance via phone, email, or chat. - Troubleshoot and resolve technical issues, escalating to the appropriate team members when necessary. - Maintain accurate records of client interactions and support activities. - Conduct research to stay up-to-date on industry trends and best practices. - Assist in the development of strategic plans to improve client satisfaction and support processes. - Collaborate with internal teams to ensure timely resolution of client issues. - Provide training and support to clients on our products and services.

Requirements: - 2 years of experience in a customer support or technical support role. - Excellent communication skills, both written and verbal. - Strong problem-solving skills and attention to detail. - Ability to work independently and collaboratively in a fast-paced environment. - Resourceful and able to think creatively to solve problems. - Experience with CRM software is a plus. - Bachelor's degree in a related field is preferred.

Personality Traits: - Resourceful - Hardworking

Soft Skills: - Research - Strategic planning

Benefits: - Travel & spending expenses - Training & professional development - Free food

Working Environment: At Nova Leah, we empower our employees to take ownership and make impactful decisions. You will have the opportunity to grow and develop in a supportive and collaborative environment.

Equal Opportunity Statement: Nova Leah is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We welcome all qualified candidates to apply.

Deadline to Apply: July 5, 2024.

If you meet the requirements and are ready to take on a challenging and rewarding role as a Support Officer, we encourage you to apply today. Join our team and make a difference in the healthcare industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.