Support Officer - Remote Work

Job Description:

We are looking for a motivated and hardworking Support Officer to join our team at Glofox. As a Support Officer, you will be responsible for providing top-notch customer service to our clients remotely. This position is part-time and entry-level, making it a great opportunity for individuals looking to start their career in customer support.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a prompt and professional manner - Troubleshoot technical issues and provide solutions to customers - Escalate complex problems to the appropriate team members - Maintain accurate records of customer interactions and transactions - Assist in the development of customer support resources such as FAQs and knowledge base articles - Collaborate with other team members to improve customer satisfaction and retention - Conduct research to stay informed about industry trends and best practices

Requirements: - Strong communication skills and the ability to work well in a team - Ability to conduct research independently and troubleshoot technical issues - Confidence in handling customer inquiries and providing solutions - Proven ability to work in a fast-paced environment and meet deadlines - Willingness to learn and adapt to new technologies and processes - Must be a hardworking and dedicated individual

Personality traits: hardworking, confident Soft skills: teamwork, research

Benefits: - Gym membership - Travel opportunities - Relocation allowance

Working environment: At Glofox, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage our employees to think outside the box and take initiative to drive the company forward. As a Support Officer, you will have the opportunity to grow and develop in a collaborative and dynamic work environment.

Deadline to apply: 2024-07-14

Equal Opportunity Statement: Glofox is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees, regardless of race, gender, age, religion, disability, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.