Support Specialist - Remote Work

Job description:

Wayflyer, a fast-growing fintech company, is seeking a talented Support Specialist to join our team remotely in Cork, Ireland. As a Support Specialist, you will be responsible for providing exceptional customer support to our clients, troubleshooting technical issues, and ensuring customer satisfaction. This position is part-time and offers a great opportunity for growth and development within the company.

Responsibilities: - Respond to customer inquiries and provide timely and accurate solutions via email, chat, or phone - Troubleshoot technical issues and escalate to the appropriate teams when necessary - Collaborate with internal teams to resolve customer concerns and inquiries - Utilize CRM systems to track customer interactions and resolutions - Provide feedback to improve processes and enhance customer experience - Assist with onboarding new clients and providing training on our platform - Handle customer complaints and ensure timely resolution - Stay up-to-date on company products, services, and policies

Requirements: - 3 years of experience in customer support or a similar role - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work independently and in a team environment - Adaptable and resourceful mindset - Emotional intelligence and adaptability - Proficiency in CRM systems and Microsoft Office - Bachelor's degree in a relevant field is preferred

Benefits: - Paid overtime - Company equipment provided - Visa sponsorship for qualified candidates - Opportunities for professional growth and development

Equal Opportunity Statement: Wayflyer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals of all backgrounds to apply.

If you are a skilled Support Specialist with a passion for customer service and a desire to work remotely, we want to hear from you! Please submit your application by May 1, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.