Support Specialist - Remote Work

Job Description:

DHL is seeking a motivated and energetic Support Specialist to join our team in Dublin in a remote work capacity. In this part-time Associate Level position, you will be responsible for providing exceptional support to our customers and internal team members.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot technical issues related to DHL services and products - Collaborate with internal teams to escalate and resolve complex customer issues - Provide training and support to new team members - Maintain accurate and detailed records of customer interactions - Assist with special projects and initiatives as needed - Contribute to a positive and productive team environment

Requirements: - 4 years of experience in a customer support or technical support role - Strong leadership skills and the ability to work independently - Excellent time management and organizational skills - Proven track record of delivering exceptional customer service - Proficiency in Microsoft Office suite and other relevant software applications - Excellent communication skills, both verbal and written - A high level of motivation and energy to meet and exceed performance goals

Benefits: - Company-provided equipment for remote work - Paid Time Off (PTO) for part-time employees - Remote work flexibility with opportunities for advancement - Embrace creativity in a culture that values fresh ideas and inventive solutions

Equal Opportunity Statement: DHL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed, valued, and respected.

Application Deadline: June 23, 2024

If you meet the requirements and are ready to take on a challenging and rewarding role as a Support Specialist at DHL, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.