Web Chat Assistant - Remote Work

Job Description:

Airbnb Ireland UC is seeking a remote Web Chat Assistant to join our team in Limerick, Munster, Ireland. As a part-time Associate Level position, the Web Chat Assistant will be responsible for providing excellent customer service and support via web chat to Airbnb users. This role requires a minimum of 3 years of experience in customer service or a related field.

Responsibilities: 1. Responding to inquiries and providing assistance to Airbnb users through web chat in a timely and professional manner. 2. Resolving customer issues and escalating complex problems to the appropriate department. 3. Providing guidance and support to users on how to navigate the Airbnb platform and use its features effectively. 4. Maintaining accurate records of all conversations and interactions with customers. 5. Collaborating with other team members to ensure a seamless customer experience across all communication channels. 6. Staying up-to-date on company policies, products, and services to provide accurate information to users. 7. Assisting with special projects or initiatives as assigned by management.

Requirements: 1. Resilient and motivated individual with a strong commitment to providing exceptional customer service. 2. Excellent communication skills and ability to think critically and analytically. 3. Persuasion skills to effectively communicate with users and address their needs. 4. Ability to multitask and work efficiently in a fast-paced environment. 5. Proficiency in using web chat platforms and other communication tools. 6. High school diploma or equivalent required. 7. Equal opportunity employer. We value diversity and inclusion in our workforce.

Benefits: 1. Life insurance coverage for all employees. 2. Employee discounts on Airbnb accommodations and experiences. 3. Paid Time Off (PTO) for part-time employees. 4. Unleash creativity in a setting that celebrates and nurtures innovation.

If you meet the requirements and are excited about the opportunity to work as a Web Chat Assistant at Airbnb Ireland UC, please submit your application by May 29, 2024. We look forward to reviewing your application and potentially welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.