CRM Executive Part Time position Hybrid

CRM Executive \- Part time Hybrid

We are currently seeking a detail\-oriented and customer\-focused CRM Executive to join our clients team on a part\-time, permanent basis. This role will initially operate across five half days per week and is an excellent opportunity for someone with strong customer service, CRM, and order processing experience who enjoys working in a fast\-paced, customer\-centric environment.

The Role

As CRM Executive, you will play a key role in managing and enhancing the customer experience across both B2C and B2B channels. You will be responsible for handling customer queries, supporting sales order processing, and helping to develop and improve customer service processes to ensure consistently high standards.

Working closely with the Marketing Manager, you will contribute to increasing customer engagement, improving loyalty, and strengthening relationships with our customers.

Key Accountabilities

• Manage B2C customer queries on a daily basis via social media, email, and phone
  




• Expedite customer and order\-related queries to ensure timely resolution
  




• Coordinate with the Marketing Manager to enhance customer experience and engagement
  




• Develop and implement effective processes and procedures for the customer service function
  




• Monitor and manage customer relationships through CRM systems
  




• Process and manage B2B sales orders for Irish and export retailers and distributors
  




• Track orders through to delivery and liaise with relevant stakeholders as required
  

Experience & Requirements

• Strong attention to detail and a proactive work ethic
  




• Excellent communication skills across phone, email, and social channels
  




• Advanced MS Office and strong general IT skills
  




• 2–3 years’ experience working with ERP/CRM systems
  




• 2–3 years’ experience in online customer service or a retail environment
  




• Experience with export B2B order processing and customs knowledge is an advantage
  

This is an excellent opportunity for someone looking to grow their career within a customer\-focused role while working part\-time in a permanent position.