Customer Care Specialist (part-time)

Company : Tomra

Job Type : Part-Time

Dublin, County Dublin

Number of Applicants

:

000+

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Job Description - Customer Care Specialist (part-time)

Job Description

Answer calls from customer locations

Provide hotline technical support to customers and colleagues in the field

Address and resolve customer queries

Dispatch and interact with technicians, colleagues and partners visiting sites

Coordinate onsite maintenance and repairs

Investigate customer complaints

Escalate inquiries to the appropriate team, when necessary

Pass customer feedback onto the relevant team to improve the company’s services

Deliver a professional level of service at all times, this includes orally and written to internal and external stakeholders

Provide support to the Service team on Service projects and initiatives

Work with our ERP system (IFS)

Work to team KPI’s

Work to business SLA’s

Perform setup and configurations to the machines remotely online

Continue to seek general business optimisation opportunities

Ensure you take reasonable care for your own health and safety

Ensure you take reasonable care that your actions or inactions do not adversely affect the health and safety of others

Ensure all incidents and hazards at work are reported accurately and in a timely manner

We operate everyday from 8:00am to 10:00pm. Most of the shifts would be scheduled between 8:00am and 6:00pm. Your normal working hours will be hours per week on a rotational basis over 3 days from Monday to Sunday.

Qualifications

Tech savvy

Strong communication skills

Excellent customer service skills

Capable at managing multiple stakeholder expectations

Good at problem solving

Additional Information

Competitive Salary

Contributory pension scheme

Private healthcare

Annual leave entitlement starting from 21 days plus bank holidays (pro rata)

TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.

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