Customer Retention Agent | Part-time Afternoon

Leevin Group is in short and long-term student accommodation services. The company was founded in 2018 in Dublin with the aim of providing students with reliable and value-for-money accommodation services. Our mission is to deliver to all our customers a satisfying and unique experience while staying in Ireland.

Take a look down below to know more about our new position at Leevin Group.

Are you looking to launch your career in the dynamic world of Sales? We have exciting opportunities for motivated individuals who are eager to make an impact and develop their skills in a Customer Retention Agent role. Join our team and be part of a collaborative environment where your dedication and enthusiasm can shine.

The role of Customer Retention Agent role is fundamental to our organization's success, they  act with dedication in client retention and reallocation initiatives during the low season, safeguarding the company’s occupancy and revenue.

This position demands a proactive and results-driven professional who can effectively communicate the value of our products or services to retain clients. You will play a critical role in achieving or exceeding sales targets, maintaining an organized sales pipeline, and contributing to the overall success of our sales team.

Key Tasks and Responsibilities (in this role you will)

Proactively contact customers in notice period, presenting reallocation or retention alternatives.
Manage the reallocation process, ensuring agility and accuracy when transferring customers to new properties.
Prevent vacancy in abandoned units, activating referrals through current residents and waiting lists.
Support the Sales Supervisor in cases assigned, ensuring proper follow-up.
Update booking status and stages in internal systems (DM, Freshdesk, etc.).
Ensure proper key management during check-in and check-out processes.
Open tickets in Fixflo when needed, ensuring proper communication with the Maintenance team.
Handle customer communication through phone, email, and in-person contact.
Generate weekly performance reports on retention rate, reallocation time, and occupancy impact.

Key Functional Competencies and Individual Competencies 

Strong communication and negotiation skills.
Proactivity and sense of urgency in handling customer needs.
Customer-oriented mindset with consultative approach.
Ability to manage multiple tasks and prioritize effectively.
Knowledge of sales and retention processes.
Familiarity with CRM tools and customer support platforms (Freshdesk, DM, Fixflo).
Teamwork and collaboration across departments.
Analytical ability to generate reports and track KPIs.

Experience / Education (You are/have)

Previous experience in Sales, Customer Service, or Account Management, ideally in housing, hospitality, or subscription-based services.
Knowledge of customer retention and reallocation strategies is desirable.
Intermediate English (mandatory); Portuguese and/or Spanish are a plus.
Good knowledge of Excel and reporting tools.

If you are a results-driven individual with strong retention skills and a customer-focused approach, we encourage you to apply for the Customer Retention Agent role. Join our team and play a vital role in driving our company's revenue growth through effective sales efforts and customer relationship management.

Benefits

• Gewardz – after 6 months
  Wellhub – after 1 year
  Leevin Milestones – recognition for length of service starting from 2 years
  30% discount on Leevin short-term accommodations
  GP discount
  Discount on English courses
  Discounts at partner restaurants and pubs
  Discounts on health and wellness services with Leevin Group partners
  

Join our team and grow your career in a supportive and dynamic environment. If you're eager to contribute to an essential part of our business and build a foundation for your future 🚀.