Document Delivery Information Specialist

Company : Irish Recruitment Consultants

Job Type : Part-Time

Dublin, County Dublin

Number of Applicants

:

000+

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Job Description - Document Delivery Information Specialist

IRC Recruitment is hiring on behalf of a client for the role of a Document Delivery Information Specialist within the pharmaceutical industry based in Dublin.

Location: Dublin (hybrid)

Start date: ASAP

Duration of contract: 6 months

Pay Rate: €29 per hour

Librarian- Document Delivery specialist.

Duties:

Provide a timely and efficient document delivery service

Review and mediate copyright permission orders to ensure compliance with applicable laws

Carry out basic database searches to verify bibliographic citations

Get the subscribed material online and ensure that they are accessible. Escalate access issues and

broken links.

Obtain material not held in collection selecting the best possible option.

Follow-up with provider for the timely supply of the publications.

Document work processes. Clearly communicate progress and results with peers and customers

KPIs

Services turnaround time (Timeliness)

Error free services (Accuracy)

Customer satisfaction score, based on regular customer satisfaction survey

Skill requirements

1-3 years of relevant librarian experience.

Experience with interlibrary loan / document delivery including verification of bibliographic citations

and lo-cation of items required.

Experience practicing intellectual property law required, specifically in the areas of copyright and

licensing desired.

Proven experience in customer service, preferably in a library environment.

Broad knowledge of healthcare online tools and e-resources (database, e-journals, etc.)

Attention to detail with the ability to complete a large volume of work quickly and independently.

Verbal & Written Communication skills

Strong customer service focus

Team player adept at working in multi-cultural settings, with an appreciation of differences in business

and social cultures.

Problem Solving

Ability to work under time pressure

Education

Degree in Library and Information Science (B.L.I.Sc),

Guidant IRC is acting as an Employment Business in relation to this vacancy.

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