Contact Center Assistant

Job Description:

Intercom is seeking a part-time Contact Center Assistant to join our dynamic team in Dublin, Ireland. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role. We are looking for a motivated and energetic individual with strong project management skills and a passion for innovation.

Responsibilities: - Provide exceptional customer service by answering calls and responding to customer inquiries via phone, email, and chat - Assist customers with product information, troubleshooting, and issue resolution - Promptly escalate complex issues to the appropriate department for further resolution - Maintain accurate and detailed records of customer interactions in our CRM system - Collaborate with other team members to continuously improve processes and procedures within the contact center - Participate in training sessions to stay up-to-date on product updates and improvements - Contribute to a positive and collaborative team culture focused on exceeding customer expectations and delivering delight

Requirements: - 2 years of experience in a contact center or customer service role - Excellent communication skills, both written and verbal - Strong project management skills with the ability to prioritize and multi-task effectively - Demonstrated ability to think creatively and provide innovative solutions to customer issues - Proficiency with CRM software and Microsoft Office suite - Motivated self-starter with a positive attitude and a willingness to learn - Willingness to work flexible hours, including nights and weekends as needed

Benefits: - Gym membership - Relocation allowance for eligible candidates - Dental insurance

Working Environment: At Intercom, we have a strong focus on exceeding customer expectations and delivering delight. Our team works together collaboratively to provide the best possible experience for our customers. We value innovation, creativity, and continuous improvement in everything we do.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Intercom is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.