Sales Service Manager

Company : Morgan Mckinley

Job Type : Part-Time

Dublin, County Dublin

Number of Applicants

000+

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Job Description - Sales Service Manager

Job Description

A global tech company is looking for a Sales Service Manager to join their team on a contract basis, working with their Sales team.

Sales Service Manager

Dublin

Hybrid

Deliver full pieces of program plans, timelines, and tracking documents of moderate to high complexity and scope that are integrated into overarching program management objectives, with minimal assistance.

Develop and curate project, program, and portfolio management methodologies from best practices, processes, and tools.

Plan and execute prioritized program work including selecting appropriate methods to most effectively achieve program objectives.

Independently identify and recommend creative ways to improve on solutions to defined problems via selection of better methods/tools.

Address commonly escalated issues or triage when required, in a timely manner.

Anticipate challenges through evaluation and analysis of data and business needs.

Work within one or more teams to communicate knowledge related to a broad set of tasks.

Understand and identify key stakeholders and what is needed from them to drive programs forward.

Influence stakeholders at varying levels, including senior leaders when building networks and contribute to cross-team collaboration.

Coordinate timelines, goals, and objectives for assigned component(s) of a program.

Exchange information and best practices with the team, helping to maximize efficiency and reduce rework.

Create and inform team members of new process improvements within the project.

Demonstrate working knowledge of program management best practices and an understanding of related areas of the organization, including understanding of process impacts and upstream/downstream processes and functions.

Recognize and independently identify opportunities for improvement.

Responsibilities

Deliver effective, strategic communications directed toward a variety of stakeholder groups/audiences in order to share and solicit information depending on the need, with minimal guidance.

After program implementation, collect feedback, ensure documentation is up to date, and facilitate discussions to follow up with cross-team stakeholders; propose and/or implement changes for continuous improvement with minimal guidance.

Partner with and support cross-functional teams and stakeholders with minimal guidance.

Support the development of strategic programs; act as an authority in the domain to facilitate the leadership team on making decisions to defined problems with multiple solutions to move product/program excellence forward.

Establish key program metrics based on technical or program needs; manage cross-functional teams and drive action to ensure program success; develop, delegate, and lead corrective actions to address organizational challenges with minimal guidance

Identify, collect and track key metrics for program or project impact, including program/project participation and success with minimal guidance, leveraging metrics to drive results

Collaborate with team members and/or key stakeholders to understand or identify work problems and program goals, obtain prioritized deliverables, and discuss cross-team program impact.

Develop program goals and prioritization as the leader/stakeholder with minimal guidance, translate other stakeholders??? needs into program goals and prioritized deliverables, define program roadmap and work streams, and drive decisions on prioritizing goals and deliverables.

Identify cross team product and service experts, developing positive working relationships and leveraging their expertise on the supported product/service to support or drive efforts on product/service improvement; identify dependencies and make decisions to solve or avoid issues and mitigate risks; contribute to product/program excellence.

Create project roadmaps with minimal guidance and use them to manage stakeholder expectations, as well as for communicating plans and coordinating resources.

Develop or refine Objectives and Key Results (OKRs) across one or more programs. Monitor progress on OKRs with the organizational/executive leadership team.

Establish and track process in collaboration with stakeholders, hold stakeholders/own teams accountable for following the established processes, identify cross-team sponsors and stakeholders and secure resources, ensure work alignment with compliance/privacy policies, identify opportunities for and implement process improvements (e.g., automating the process), and support or promote the adoption of processes.

Draw interpretable insights from deep dives and data analysis, provide data-driven strategic recommendations that represent projects/programs from relevant business, product, and technical perspectives to stakeholders at a variety of levels.

Establish and/or promote program vision and objectives; ensure program objectives are met or exceeded; present program vision and gain buy-in from executive sponsors and stakeholders with minimal guidance.

Develop written documentation with minimal guidance that defines solution scope, solution design, task-level deliverables, milestones, and management processes to ensure stakeholder accountability.

Complete full risk identification and risk assessment activities with minimal guidance as well as monitoring risk and recording its evolution and influence on project/program objectives.

Manage expectations and maintain relationships with cross-team stakeholders to build rapport and credibility, plan, create, deliver content, and provide input to help stakeholders achieve project goals.

Requirements

Business acumen Ability to understand goals and corresponding levers to grow crucial business metrics, understanding the value that it brings to stakeholders.

Ability to partner with and influence clients, partners, and/or service providers. This includes setting service level agreements (SLAs) and taking a consultative and data-driven approach.

Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations. Data analysis and synthesis Ability to analyze information, draw conclusions, generate alternatives and solutions, and evaluate outcomes. This includes the ability to use data to add value to business planning and strategies.

Knowledge of principles and methods for education document design, instructions and guides to facilitate learning, and the measurement of learning effects in subject matter domains, including the ability to apply educational or training methods to help others learn subject matter knowledge.

Ability to set meeting agendas, understand the audience, set action items, and drive meetings to the desired outcome. This includes following up on action items and communicating decisions that result from meetings.

Networking Ability to build and maintain a professional network internally and externally and identify opportunities for collaboration.

Ability to identify opportunities and/or deals with potential and/or existing customers/partners, including the ability to propose strategies or solutions, and the skills of recognizing business needs, communicating, collaborating, and nurturing opportunities with others.

Knowledge of the process of managing several related projects, often with the intention of improving an organization's performance.

Knowledge of resource allocation/budgeting procedures and budget management strategies. Risk management Ability to anticipate, assess, and manage risk (e.g., operational, product, team health) by identifying or developing strategies to mitigate the risk or the negative effect of the risk.

Ability to interact confidently, clearly and respectfully with others, especially senior leaders of the organization, to present/defend/clarify concerns or issues regarding an existing project, program or solution. This includes the ability to effectively address difficult questions, handle pushback from a high-level audience, and maintain a professional demeanour while engaging in difficult or sometimes high-pressure situations.

Ability to influence and inspire an audience by crafting stories using data that elicit empathy or create buy-in.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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