Job Description
A leading Tech Company is looking for an experienced Service Manager to join their team. Great for someone with 6+ years experience in Sales, Account Management or similar
As a Service Manager, it will be your responsibility to;
Deliver full pieces of program plans, timelines, and tracking documents of moderate to high complexity and scope that are integrated into overarching program management objectives, with minimal assistance. Develop and curate project, program, and portfolio management methodologies from best practices, processes, and tools. Plan and execute prioritised program work including selecting appropriate methods to most effectively achieve program objectives. Independently identify and recommend creative ways to improve on solutions to defined problems via selection of better methods/tools. Address commonly escalated issues or triage when required, in a timely manner. Anticipate challenges through evaluation and analysis of data and business needs. Work within one or more teams to communicate knowledge related to a broad set of tasks. Understand and identify key stakeholders and what is needed from them to drive programs forward. Influence stakeholders at varying levels, including senior leaders when building networks and contribute to cross-team collaboration. Coordinate timelines, goals, and objectives for assigned component(s) of a program. Exchange information and best practices with the team, helping to maximise efficiency and reduce rework. Create and inform team members of new process improvements within the project.Expertise Demonstrate working knowledge of program management best practices and an understanding of related areas of the organisation, including understanding of process impacts and upstream/downstream processes and functions. Recognize and independently identify opportunities for improvement. Qualifications
Minimum qualifications
Bachelor's degree or equivalent practical experience. 6 years of experience in service management, sales, client management experience. operations or consulting. Preferred qualifications
6+ years of relevant experience sales or related experience in top-market, agency, acquisitions, onboarding, channel, and/or app development sales Distinctive project management, problem solving and analysis skills, combined with strong business judgement Ability to work independently and manage multiple projects simultaneously while paying strict attention to detail Ability to synthesise complex messages, data sets / signals and insights into executive-ready communications Ability to build relationships, manage and influence senior, cross-functional stakeholders MBA or Master's Degree in a related field Experience working in a global team Language fluency for market(s) of assignment Competencies: Manages Complexity Customer Service Mindset Structured Thinking & Solution Focused Intellectual Curiosity Uses Data Ownership Mindset/Makes Tough Calls Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
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