Verification Officer - Mullingar

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SGS Ireland is seeking to recruit a Part-Time Verification Officer for Mullingar NDLS on a Fixed Term, Specific Purpose Contract.

This role would require the successful candidate to be responsible for processing driving licence applications, including customer registration, verification, authentication, and payment processing activities

The network of NDLS Centres is responsible for processing driver licence applications in 34 NDLS Centres across Ireland on behalf of our Client the Road Safety Authority.

Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities:

• Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.
• To process applications within a defined timeframe ensuring the highest standards of customer service are achieved.
• Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded  to the NDLS Front Office Solution
• Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology
• Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. 
• Ensure that all mandatory courses are completed in a timely manner as defined by your supervisor
• Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
• Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
• Flexibility to travel  to cover in NDLS Centres other than your base location
• Commitment to working Saturdays as part of a fair roster rotation of same
• At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company’s policies and procedures
• Ensure full compliance with the Company’s Code of Integrity, and act in accordance with SGS Ireland’s Equality & Diversity Policy.

This is not a definitive list and other duties may be added on an Ad hoc basis.

·         Leaving Certificate and/or FETAC 5 skills certificate or greater

•  Dynamic, confident, and motivated individual with a proven track record within the Service Delivery Sector

• Strong customer service focus and experience
• Fluency in both written and oral English – excellent documentation skills required
• Use of a Car & a Full Clean Driving Licence 
• Excellent communication skills vital for this role
• Accuracy and attention to detail is critical. Successful candidate should be pro-active, have excellent organisational skills and attention to detail
• Ability to work under own initiative without regular supervision or as part of a team
• Initiative and excellent problem-solving skills in a fast-paced environment
• Effective interpersonal skills – able to develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers
• Excellent PC Proficiency and knowledge of MS Office applications

Full training will be provided.