Weekend Spa Receptionist - 2 Days

Job description – Spa Receptionist

Trump International Doonbeg is a
coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where
world-class golf meets an intimate Spa, amazing food and access to the best activities,
culture, heritage and one of the most picturesque settings Ireland has to offer
for conferences, meeting, incentives and special events.

Recognised among the best
championship Links Courses in the world and named best Golf Resort in Ireland
by the Irish Golf Tour Operators Association. At the heart of the resort is the
Irish Country house hotel with one of Irelands best Hotel Restaurants, the
Ocean View Restaurant. And Ocean is a recurring theme, ever present with
stunning views of the rolling waves and the rugged landscape stretching as far
as the eye can see to the Cliffs of Moher.

Certified as a GREAT
PLACE TO WORK®, Trump International Doonbeg is home to a proud and
motivated workforce of over 300 staff during high season, offering a world
class 5 Star Hotel workplace, with the beauty and balance of west Clare living.

Job
Title:                                    Spa
Receptionist

Department:                            White Horses Spa

Main Purpose of Job:             To
receive customers to a Spa and attend to their enquiries about services offered
in the Spa.

Liaises
with:                            Front
Desk, Reservations, Concierge

• Arrive to work on time, appropriately groomed and in the correct
  uniform.
• Verify all
  scheduled staff members are present for their opening shift.
• Advise Manager of
  any absences.
• Welcome and check
  in guests upon their arrival, complete necessary paperwork and introduce guest
  to the Spa Attendant.
• Complete
  the required temperature check of clients on arrival to the Spa and ensure
  guest complies with all Covid -19 Health and Safety protocols.
• Book,
  schedule and confirm all appointment requests received by phone, email or in
  person and notify each guest of cancellation policies.
• Advise
  guests of the menu of services available to them and provide a summary of what
  each treatment involves.
• Upsell additional treatments
  and services, if and where appropriate.
• Thorough
  knowledge of retail products on offer required in order to upsell these
  products to the clients.
• Perform all
  check-in and check-out tasks, ensuring that all required documentation, including
  Health & Safety documentation is completed but the guest.
• Inform customers regarding
  authorisation and payment methods and verify their credit card data.
• Collect all
  essential contact and payment information.
• Balance all tender
  types i.e. credit cards, room charges, member charges, gift certificates and
  any miscellaneous charges.
• Maintain updated
  records of bookings and payments.
• Monitor stock and
  complete stock requisitions/ordering in a timely manner to ensure minimum stock
  levels are maintained, including linen orders, Hennessy Hair & Beauty
  supplies orders, requirements from central stores, and treatment products to
  name but a few.  All retail product
  orders are to be approved by the line manager.
• Maintain a
  friendly, cheerful and courteous demeanour at all times.
• Ensure a tidy
  and presentable Spa Reception desk and welcome area is maintained at all times.
• Respond to
  customer issues, complaints, problems in a quick and efficient manner to
  maintain a high level of customer satisfaction and quality service.
• Ensure safety
  standards are met by following guest and security procedures, and reporting any
  suspicious activity to security, manager, or Manager on Duty.
• Participate in training programmes as required.
• Due to the
  cyclical nature of the hospitality industry, employees may be required to work
  varying schedules to reflect the business needs of the hotel which can include
  day, evening or weekend shifts.

Relaxation Room:

• Ensure the area is
  well stocked and continuously replenished with required items including
  tissues, sanitisers, teas, water, and towels.
• Ensure relaxation
  beds and lights are powered on.
• Make refreshments
  i.e. Herbal teas for the client after their treatment.
• Sanitisation of
  beds after each client.
• Ensure a tidy
  and presentable relaxation room is maintained at all times.

Spa Locker Rooms:

• Ensure the area is
  well stocked and continuously replenished with required items including
  tissues, sanitisers, teas, water, towels, bath robes, and slippers.
• Sanitisation after
  each client
• Ensure tidy and
  presentable Spa Locker Rooms are maintained at all times.

The above is not intended to be an exhaustive list and you will be
expected to comply with any reasonable requests or duties as directed by
management.

 QUALIFYING CRITERIA

• Experience of 5
  star hospitality an advantage. 
• Highly computer
  literate.
• Good
  organisational skills.
• Strong team
  player
• Excellent
  communication skills both written and verbal.
• Positive
  attitude, cheerful and courteous demeanour.
• Ability to work
  flexible hours.
• Ability to
  remain calm whilst under pressure. 
• Additional languages
  an advantage.