Job description – Spa Receptionist
Trump International Doonbeg is a
coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where
world-class golf meets an intimate Spa, amazing food and access to the best activities,
culture, heritage and one of the most picturesque settings Ireland has to offer
for conferences, meeting, incentives and special events.
Recognised among the best
championship Links Courses in the world and named best Golf Resort in Ireland
by the Irish Golf Tour Operators Association. At the heart of the resort is the
Irish Country house hotel with one of Irelands best Hotel Restaurants, the
Ocean View Restaurant. And Ocean is a recurring theme, ever present with
stunning views of the rolling waves and the rugged landscape stretching as far
as the eye can see to the Cliffs of Moher.
Certified as a GREAT
PLACE TO WORK®, Trump International Doonbeg is home to a proud and
motivated workforce of over 300 staff during high season, offering a world
class 5 Star Hotel workplace, with the beauty and balance of west Clare living.
Job
Title: Spa
Receptionist
Department: White Horses Spa
Main Purpose of Job: To
receive customers to a Spa and attend to their enquiries about services offered
in the Spa.
Liaises
with: Front
Desk, Reservations, Concierge
MAIN
DUTIES
- Arrive to work on time, appropriately groomed and in the correct
uniform. - Verify all
scheduled staff members are present for their opening shift. - Advise Manager of
any absences. - Welcome and check
in guests upon their arrival, complete necessary paperwork and introduce guest
to the Spa Attendant. - Complete
the required temperature check of clients on arrival to the Spa and ensure
guest complies with all Covid -19 Health and Safety protocols. - Book,
schedule and confirm all appointment requests received by phone, email or in
person and notify each guest of cancellation policies. - Advise
guests of the menu of services available to them and provide a summary of what
each treatment involves. - Upsell additional treatments
and services, if and where appropriate. - Thorough
knowledge of retail products on offer required in order to upsell these
products to the clients. - Perform all
check-in and check-out tasks, ensuring that all required documentation, including
Health & Safety documentation is completed but the guest. - Inform customers regarding
authorisation and payment methods and verify their credit card data. - Collect all
essential contact and payment information. - Balance all tender
types i.e. credit cards, room charges, member charges, gift certificates and
any miscellaneous charges. - Maintain updated
records of bookings and payments. - Monitor stock and
complete stock requisitions/ordering in a timely manner to ensure minimum stock
levels are maintained, including linen orders, Hennessy Hair & Beauty
supplies orders, requirements from central stores, and treatment products to
name but a few. All retail product
orders are to be approved by the line manager. - Maintain a
friendly, cheerful and courteous demeanour at all times. - Ensure a tidy
and presentable Spa Reception desk and welcome area is maintained at all times. - Respond to
customer issues, complaints, problems in a quick and efficient manner to
maintain a high level of customer satisfaction and quality service. - Ensure safety
standards are met by following guest and security procedures, and reporting any
suspicious activity to security, manager, or Manager on Duty. - Participate in training programmes as required.
- Due to the
cyclical nature of the hospitality industry, employees may be required to work
varying schedules to reflect the business needs of the hotel which can include
day, evening or weekend shifts.
Relaxation Room:
- Ensure the area is
well stocked and continuously replenished with required items including
tissues, sanitisers, teas, water, and towels. - Ensure relaxation
beds and lights are powered on. - Make refreshments
i.e. Herbal teas for the client after their treatment. - Sanitisation of
beds after each client. - Ensure a tidy
and presentable relaxation room is maintained at all times.
Spa Locker Rooms:
- Ensure the area is
well stocked and continuously replenished with required items including
tissues, sanitisers, teas, water, towels, bath robes, and slippers. - Sanitisation after
each client - Ensure tidy and
presentable Spa Locker Rooms are maintained at all times.
OTHER DUTIESThe above is not intended to be an exhaustive list and you will be
expected to comply with any reasonable requests or duties as directed by
management.
QUALIFYING CRITERIA
- Experience of 5
star hospitality an advantage. - Highly computer
literate. - Good
organisational skills. - Strong team
player - Excellent
communication skills both written and verbal. - Positive
attitude, cheerful and courteous demeanour. - Ability to work
flexible hours. - Ability to
remain calm whilst under pressure. - Additional languages
an advantage.
BENEFITS- Discounted staff and friends and family rates
available in other group properties in the United States, and the United
Kingdom. - Discounts in our Spa, Hotel & Golf course.
- Opportunities to develop and grow through assisted
educational opportunities. - Regular staff appreciation initiatives.
- Regularly stocked canteen for meals, snacks and
beverages while on duty - Free Car parking.
- Sick Benefit scheme.
- Personal locker where required.
- Opportunity to
learn and play golf out of hours plus the opportunity to invite golf guests at
a reduced rate. - Use of fitness
centre out of season.