Customer Succes Coach

Azienda : Global Lt

Tipo Lavoro : Contract

Italy

Numero di candidati

000+

Candidati ora

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Descrizione Lavoro - Customer Succes Coach

Customer Success Coach

SUMMARY:
The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage, coach, and increase utilization among our customers. Also providing support and top-notch customer service experience for all our customers.
 RESPONSIBILITIES:

Drive a high level of customer and client satisfaction while managing large caseloads
Cultivate and manage positive client relationships with corporate relocation management companies to ensure Global LT as the preferred language training supplier
Counsel customers on authorized relocation benefits provided by their employer
Manage all activities, including those performed by third party suppliers related to the transfer process.
Lead point of contact and coordination for all assignment components – including internal and external points of need.
Carry out the pre-assignment briefing and orientation with the authorized participant on the client’s policy and/or benefit. Need to be comfortable on the phone talking to many different level employees.
Provide continuing coaching and support to clients and participants maintaining regular contact throughout the assignment.
Build productive and effective relationships with clients, participants and direct suppliers as well as within Global LT.
Maintain data integrity, including updating Global LT’s database, providing the required data to produce ongoing status reports.
Initiate customer satisfaction surveys when client policy allows.
Undertake other tasks as required
Adhere to Global LT’s Standards of Excellence in all aspects of the assignment process.
Meet company metrics for customer satisfaction, utilization, responsiveness and company goals.

EDUCATION AND/OR EXPERIENCE:

Proficiency in English is required
Sales experience would be an asset but not required
Bilingual in English and at least one other language

  QUALIFICATIONS:

Proficient with PC and Microsoft Office such as Word, Excel, PowerPoint, Outlook
Must have strong organizations skills and be detail-oriented and organized, methodical with an analytical approach to work
Ability to deal with multitasking under continuous high-pressure situations
Excellent written and communication skills
The ability to communicate clearly and professionally
Strong customer service focus
Work well within a team with good trouble-shooting and conflict management skills
Shows initiative and creativity; be self-motivated
The ability to upsell products

Original job Customer Succes Coach posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Candidati ora

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Customer Succes Coach Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Customer Succes Coach Jobs in Italy

Get your Resume Reviewed for Free

Indirizzo e-mail

Perché stai segnalando questo lavoro?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

Tutti gli annunci di lavoro sono soggetti ai Terms of Service di GrabJobs. Permettiamo agli utenti di segnalare gli annunci che potrebbero essere in violazione di tali termini. Gli annunci di lavoro possono anche essere segnalati dal team di moderazione di GrabJobs. Tuttavia, nessun sistema di moderazione è perfetto e segnalare un annuncio non assicura che sarà rimosso.

Setup your job alert:

Frequency

E-mail

Attivando gli avvisi di lavoro, accetto i Terms e la Privacy Policy di GrabJobs. Posso disdire gli avvisi di lavoro in qualsiasi momento. Salta

Customer Succes Coach

Descrizione Lavoro - Customer Succes Coach

Similar Customer Succes Coach Jobs in Italy

App Dispositivi Mobili