Customer & Business Support Administrator

Job ID: 39486

 

Customer & Business Support Administrator - SEUR Central (12 months) 

Lloyd’s Register

Location: Genoa, Italy

What we’re looking for  

A Service Delivery Support Administrator to support our field colleagues maintaining accurate records for a fixed term contract of 12 months.

  What we offer you  

• The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programs. 
• Fixed-term 6month contract
• A culture that develops its colleagues and promotes from within and many other additional benefits.
  
   

  The role  

• Respond to client and other incoming inquiries and produce quotations with appropriate pricing; gain approval for Quotes.
• Set up a ‘Contract’ (Field Service and Repair) or ‘Project’ (Projects) for the agreed scope of work.
• Prioritise and process documentation/data/information in accordance with local business requirements and agreed deadlines.
• Deal with queries and build relationships with internal/external clients, as appropriate.
  • Support with commercial and technical documentation
  • Investigation on Credit Notes and post invoicing queries
  • Support Service Delivery from contract signature to delivery
  • PO creation for internal LR supplier or subcontractor
  • Time Entries approval
  • Unassigned costs clearance
  • Cost estimate update (Sales order cost estimate calculator)
  • Be a point of contact for client and Service delivery colleagues and managers
  • Set up of invoicing schedule and/or raise of invoice requests
  • Monitoring & clearance of accrued revenue

What you bring  

• Degree level or equivalent industry experience

• Strong customer service orientation
• Responsiveness and pro-activeness
• PC Literacy; high affinity for working with professional business systems.
• Good numerical skills with attention to detail.
• Good command (written and oral) in English using relevant professional terminology.

• Previous experience in project management support and/or in maritime environment is considered a plus
• SAP knowledge is considered an advantage
• Proficiency in Italian is considered an asset
• Authorization to work in the respective country is preferred
• Availability to move for shot business travels in Italy and abroad

About us  

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of  

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. 

Want to apply  

We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disability, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, careers, and other varied groups. 

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. 

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. 

We care, we share, we do the right thing  

If you have further questions about this role, please contact us at  and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: 

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. ( Group entities ).