Customer Success Manager Italy (m/f/d) - Fast Hire

We are on the lookout for a remarkable Customer Success Manager Italy (m/f/d) to join our passionate team at HRS GmbH in Milano.
Growing your career as a Full Time Customer Success Manager Italy (m/f/d) is a fantastic opportunity to develop competitive skills.
If you are strong in planning, presentation and have the right mindset for the job, then apply for the position of Customer Success Manager Italy (m/f/d) at HRS GmbH today!

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HRS is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace. HRS’ advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery. Beyond cost savings in the global post-pandemic economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction. HRS is also recognized for its award-winning Green Stay Initiative , technology that helps corporate hotel programs achieve their NetZero targets, and its groundbreaking Crew & Passengers Solution, which leverages automation to elevate experiences for air and rail operations. Founded in 1972, HRS works with 35 percent of the global Fortune 500, as well as the world’s leading hotel chains, regional hospitality groups and payment providers.

BUSINESS UNIT

The Customer Delivery team owns the project delivery of the HRS STAY customer onboarding journey. Taking over after contract signature until hypercare, the team is responsible to enable the full HRS technological suite in the client’s Online Booking Tool (OBT) and Travel Management Company (TMC) landscape. The strength of the team is the extensive experience on project management, deep knowledge on OBT administration and the operational TMC landscape, being able to ensure the accurate setup of the Point of Sale (PoS) and guiding the client as well as their partners throughout the on-boarding journey.

During the pitch phase, the Customer Delivery team is acting as subject matter expert to deep dive into HRS’ lean implementation methodology, suggest the roll-out strategy and preliminary project planning as well as educate/re-assure the customer on the user interface and processes once the HRS technological suite (HRS Multisource Engine) has been activated.

POSITION

We are looking for a Milan based Customer Success Manager (m/f/d) who will be part of the Italian team as maternity cover (1 year contract) and will be responsible for international and for local B2B clients starting with the roll-out of HRS solutions. 

CHALLENGE

• Support your clients and ensure outstanding service quality in answering requests and providing excellent advice with regards to business data reporting or hotel bookings
• Take responsibility for key customers and develop relationships with customers and partners in the corporate segment of HRS
• Implement cooperation with new clients (client ‘roll-out’ and activation)
• Act as a consultant by using business data and contacting your customers to enhance existing B2B relations
• Take responsibility for managing your clients from an economic point of view to increase revenue for HRS
• Perform customer service in direct and indirect format (teleconferences, online trainings, etc.)
• First touchpoint for corporate clients and acting as an interface to internal stakeholders

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• Belonging to the lists for protected quotas according to Italian Law 68/99 art. 18.
• A commercial education, preferably in the travel industry, or a degree in Business Administration combined with working experience in the B2B travel industry
• Good understanding of how to initiate positive contact and maintain lasting relations in B2B ecosystem
• A high level of self-motivation
• Strong orientation on results and strategic goals
• Ability to work under time pressure
• Excellent communication skills in both ways: understanding pain and gain of the customer and presenting best possible solutions
• Fluency in Italian and English, both spoken and written

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay. Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.

Benefits of working as a Customer Success Manager Italy (m/f/d) in Milano:

● Excellent benefits
● Company offers career progression opportunities
● Competitive salary