Dynamic CRM Business Analyst

We have contract onsite opportunity for Dynamic CRM Business Analyst with one of our clients. Please find the Job Description below

Client is seeking a skilled and experienced CRM Business Analyst to join our team. The ideal candidate will play a crucial role in bridging the gap between our Operations department and the technical teams helping to understand and develop solutions for our client relationship management needs. They will be responsible for crafting business cases gathering requirements and translating them into actionable solutions within our CRM system. The candidate will work closely with stakeholders to build consensus visualize proposed solutions and ensure successful implementation of applications that support our business unit.


Title: Dynamic CRM Business Analyst

Duration: 8 moths

Location: Washington DC

Responsibilities:

• Interface with the Operations department to understand IFC business needs and requirements in the client relationship management space.
• Develop and maintain strong client relationships to support business goals.
• Build stakeholder consensus and ensure agreement and visualization of proposed solutions.
• Develop business cases requirements user stories use cases test plans test strategies test cases and operational procedures using Visio.
• Evaluate the feasibility of technology initiatives through wellcrafted business cases.
• Design and execute test cases for application development and implementation projects.
• Provide overall support to ensure successful design testing and implementation of applications that support the business unit.
• Develop training materials and conduct training to support system implementation.
• Document and manage issues and actions for IT applications and projects.
• Propose recommendations based on industry best practices.

Educational Qualifications and Experience:

• Bachelors degree in Computer Science Information Systems or Business Administration or a related field.
• 10 years of relevant technical and business work experience.
• Proven experience as a Business Analyst specifically with CRM systems (Salesforce Microsoft Dynamics etc.).
• Strong understanding of CRM principles concepts and best practices.
• Excellent analytical and problemsolving skills to translate business needs into technical solutions.
• Proficiency in data analysis and reporting using CRM tools or other data analysis software.
• Effective communication and interpersonal skills to interact with diverse senior stakeholders.
• Project management experience with the ability to prioritize tasks and manage deadlines effectively.
• Familiarity with software development life cycle (SDLC) and agile methodologies.
• Optional: CRM system certifications like Salesforce Administrator Microsoft Dynamics 365 etc.
• Experience working on projects implemented in Agile methodology.
• Experience in defining and implementing technology solutions for a major international institution.
• Extensive experience with implementing a similar system.
• Extensive experience in gathering business requirements and developing functional specifications with special emphasis on use cases defining test cases and providing user training and support.
• Experience in writing user stories in Azure TFS.

Required Skills/Attributes:

• Strong process analysis skills and ability to suggest improvements based on industry best practices.
• Knowledge of business analysis best practices (such as BABOK) and ability to effectively apply them.
• Advanced knowledge of specific business areas processes workflows standards and practices.
• Proven conceptual analytical and judgmental skills.
• Excellent verbal and written communication skills to interact with both technical and nontechnical stakeholders.
• Ability to work directly with clients and management without supervision and facilitate discussions to ensure clarity prioritization and consensus.
• Leadership skills and ability to work well with diverse team members often in multiple locations.
• Strong presentation and facilitation skills.
• Excellent personal organization skills and ability to follow through tasks to closure.
• Desired Skills/Abilities (not required but a plus):
• Knowledge of ITIL service and process management.
• Certifications such as CCBA CBAP CSPO ITIL Foundation etc.
• Experience in data analysis and data migration and basic SQL queries.
• Experience in project management

Regards

Prashant P