Project Manager Contract

Position: Project Manager (Contract) 

Mode:  Long-Term

Location:  Remote

About the Team

College Board’s Operations division (100+ ppl) aims to be a world class digital assessment delivery and customer engagement organization that supports millions of students and thousands of test centers, annually. Operations is also leading the College Board’s exciting transformation to support delivery of digital assessments. The Customer Engagement department is a combination of teams that support our key constituents, including students, parents, educators, and our state partners representing approximately 2 million contacts per year. This integrated team serves as the organization’s ‘front line’ and represents the voice of the customer, partnering across the organization to help improve the overall customer experience.  

In this role, you will:

Project Management:

• Create and manage integrated project schedules for the Customer Engagement team.
• Support project planning among Customer Engagement workstreams, providing key insights from cross-team stakeholders, including scheduling and resource requirements.
• Define, plan, and oversee tasks for immediate and long-term implementation.
• Perform overall project risk and issue management, documenting mitigation strategies and status.
• Collaborate with leaders across operations to identify impacts to Customer Engagement and create/maintain schedules.
• Manage project communications including providing formal and informal status to stakeholders within and outside the Customer Engagement team.
• Collaborate with team leads to document and track progress on continuous improvement initiatives Support team leads by maintaining team reports, tracking implementation activities.
• Translate program requirements into project plans.

Meeting Management

• Coordinate essential project meetings or working sessions, maintain meeting notes, and action item tracking.
• Facilitate meetings and communicate formally and informally with stakeholders to drive agenda and encourage conclusions.
• Identify project requirements and tasks as defined during working sessions.
• Organize, update, and maintain information repositories including project documentation, master schedules, collaboration tools, and tactical information.

About You

• 5-8 years of experience in project management.
• A customer-centered, service-oriented attitude.
• Experience with Smartsheet, and MS Office tools with the flexibility to leverage the best tool for each opportunity.
• Demonstrated experience as an informal leader with a track record of gaining confidence and trust of new teams.
• Demonstrated communication and decision-making skills.
• Capability to plan large and complex cross-functional projects with a high degree of collaboration and a focus on timely delivery.
• Excellent oral and written communications skills and presentation skills.
• A collaborative focus with the ability to influence others and build strong professional relationships.
• Experience with call centers, customer service and knowledge management for call center agents (a plus).

About the College Board

We are a mission-focused, not-for-profit membership organization that believes in promoting innovation, equity, and excellence for generations of students. Our members include more than 6,000 of the world’s leading colleges, schools, and other educational organizations. We have over 1,600 employees in offices across the continental U.S. and Puerto Rico.

We are advocates for children and parents; we empower teachers and educators, and we are a strong presence in thousands of schools and communities across the country through programs and services - the SAT, Advanced Placement (AP®) and Pre-AP are just a few. Our work falls broadly into four categories: College Readiness, College Connection & Success, Student Opportunities, and Advocacy.

Named by Fast Company as one of the most innovative education companies, the College Board is a mission-focused organization. This job requires a strong focus on improving educational opportunities and outcomes, particularly for disadvantaged students, in the context of a competitive business environment.

Mission

Our mission is to clear a path for all students to own their future.

Selected candidates will be employed as a contingent worker of nextSource which is College Board’s Managed Staffing Solutions Provider unless role is listed as “direct hire”. nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. nextSource is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at or you may call us at +1 .