Technical Writer

Position Title & Code: Senior Technical Writer

Location: Washington DC

Project End Date: 09/30/2024 (With Possible extension to next fiscal year)

Complete Description:

Duties and Responsibilities
Write and edit technical and enduser documents including procedures processes functional descriptions release documents system specifications reports manuals training presentations enduser communication messages and other program deliverables such as editing policy directives strategic plans and standard operating procedures
Track the development and delivery of monthly quarterly and semiannual documents and reports;
Perform technical edits and support quality reviews.
Develop quality standards graphics format and style for internal and external IT documents.
Create customer service content user guides indepth documentation on product features FAQ reference materials
Contribute to the organizations messaging strategy crafting content guides for new products and features
Understand new features learn how they work and document them in crisp easytofollow language
Improve existing documentation based on customer feedback.
Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.
Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.
Use visual models and tools to communicate workflows communications relations and system operations.
Performs other related duties as assigned.
Must be detail oriented with strong analytical and problemsolving skills



Qualifications :
5 years of experience as a Technical Writer
5 years of experience with documentation tools Microsoft Excel Word and PowerPoint.
Excellent written communication and grammatical skills. Strong attention to detail is critical.
Highly skilled in MS Suite software (Word Excel PowerPoint Project and Visio) to conduct all job responsibilities.
3 Years of handson experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint.
Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures
3 Years of experience using content publishing tools to write format manage and publish technical content on the web
Demonstrable experience in technical communication or instructional design

Education:
Bachelors degree in Computer Science or related field

Skill Assessment: (Please include the years of experience last used and brief description on skills below information is to be submitted along with the resume)