FRONT DESK AGENT Turnante

Castello di Casole, a Belmond property is looking for season 2024 a Front Desk Agent.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate of service and willing to grow professionally.

Reports to Front Office Manager.

Main duties & responsibilities:

Fulfill operations of the Front Desk, according to the company policies, standard and procedures, maintaining high standards at all times;

Maintain professional relationships with Guests and Colleagues;

He/she will cover several night shift for month;

Anticipate Guests needs and handle Guests’ complaints;

Responsible for cash accounting (payment of guest bills).

Competencies required

Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviors to enhance understanding.

Emotional intelligence: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.

Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.

Drive results: he/she demonstrate pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and take ownership of ones tasks and responsibilities.

Adaptability: he/she is identifies when a different approach is needed an offers a solution. He/she deals with multiple tasks and alters behavior / priorities as changes occur and remains calm in pressurized situations.

Global perspective: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.

Requirements

Experience required:

Knowledge of Hotel Management software such as Scrigno or others;

Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);

Fluent in English and Italian. A third language is required;

Professional experience preferably at international level in the same role.

Benefits

Working for such extraordinary hotel is the opportunity to build a career with a real sense of pride and caring, in an environment that embraces the essence of the art of hospitality.

• Meals on duty
• Uniform provided and complimentary laundry service
• Employees social events
• Complimentary accommodation at Belmond hotels, discounted rates on our trains, cruises and safaris. Discounted food and beverage
• Accommodation maybe provided upon request

The position is based in Csole d'Elsa (Tuscany Italy) and the contract is full time, seasonal.

You must possess the legal right to work in Italy / EU.

About Belmond

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.

The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.

Belmond is an equal opportunities employer committed to diversity and inclusion in the workplace.