Product Manager Digital ProductsContent MgtUX

A senior Product Manager with experience managing Digital Customer experience. Must have Comprehensive understanding and expertise with enterprise Content Management Systems and communication tools and a userfirst mindset and helping to build an integrated endtoend offline and online personalized experience for our patients and their providers while incorporating the full lifecycle and suite of digital products. Partner with the Product Managers and UX designers to support the execution of key roadmap capabilities and feature enhancements. Healthcare is a big plus.

**Candidates must have Long Projects/Good Tenure Excellent communication skills and a State issued ID (Not Bills) showing they are Local.

Candidates must be LOCAL to the NEW YORK or NEW JERSEY area and COMMUTE into the office THREE TIMES A WEEK . NO RELOCATION CONSIDERED .

*** PLEASE Only send me candidates in the NY/NJ area Open to hybrid.

*** Please make sure that each submittal includes:

1. Drivers license or State ID
2. Link to the candidates LinkedIn account.
3. Below submittal Format

*** Candidate Must Haves on a resume and for submittal:

1. How many years working with: Product Manager

2. How many years working with: Digital Products

3. How many years working with: UX/UI Experience

*** Please provide all the below Submittal Format details with each submittal. It is required for the client Management system.

• Full Name:
• Rate:
• Location:
• Availability to Interview: One Days notice
• Availability to Start:
• Email Address:
• Phone Number:
• Visa Status:
• Education College/Year of graduation:
• Link to LinkedIn
• Certifications (Please list)

Job Description:

The & Customer Experience on the Digital Products Solutions (DPS) team collaboratively develops and executes on the product vision for the digital connected experience for patients caregivers and providers across our Janssen portfolio. This includes having a userfirst mindset and helping to build an integrated endtoend offline and online personalized experience for our patients and their providers while incorporating the full lifecycle and suite of digital products. You will apply our capabilities technologies and supplier/partner planning that reflect the evolving and future needs for patients and caregivers. In this role you will build and maintain strong working relationships with partners across PECS technology marketing sales procurement legal healthcare compliance privacy and legal.



Key Responsibilities:

• Manage relationships with crossfunctional and crossbusiness teams to ensure continuous success of content delivery across the platform
• Develop ongoing subject matter expertise in the content management platform in order to provide firstclass customer service for our patients and customers
• Partner with customers and product team to build and configure sites and components within a content management system
• Build and maintain training and support materials such as videos documentation guidelines and knowledge articles
• Troubleshoot issues and research solutions in partnership with our technology team and vendor partners
• Participate in the issue and idea intake process and appropriately triage requests based on an established demand model
• Partner with key stakeholders to analyze audit and govern content and provide recommendations on experiential and process improvements
• Drive an customercentric mindset to provide the best experiences through our digital products
• Partner with the Product Managers and UX designers to support the execution of key roadmap capabilities and feature enhancements
• Partner with the Insights & Analytics Lead to gather and collect user data to inform accurate and relevant updates to our content experiences
• Provide consultation and guidance on best practices around usage of our digital products
• Participate in user acceptance testing (UAT) on a regular cadence in line with regular release schedules

Experience and Qualifications:

• Minimum of a Bachelors Degree in Business Technology Communications or related
• 2 years of relevant experience in content administration and customer service
• Comprehensive understanding and expertise with enterprise Content Management Systems and communication tools
• Highly selfmotivated with ability to manage multiple priorities
• Proficient with tools such as Microsoft Office JIRA Google Analytics ServiceNow and Asana.
• Proactive and very organized with strong attention to detail
• Excellent communication skills both written and verbal with the ability to interact across all organizational levels
• Experience working within agile methodologies is preferred
• Ability to navigate and understand user stories and acceptance criteria is preferred