Sales Marketing - Community Manager I

Title: Community Manager I /Social Media Manager (Bilingual)

Location: 100% Remote

Duration: 12 months

Shift Hours:
*Hours/shifts could vary between the hours or 8:00am10:00pm depending on assigned schedule.

*Role requires some weekend (consecutive Saturday/Sunday) coverage between 9:00am5:00pm depending on a rotating schedule.

Job Description:

The community manager will manage owned social media sites engage with consumers in social media both proactively and reactively and be the external voice of our brands while simultaneously acting as the voice of the consumer internally. The community manager will serve as a hub having the ability to connect personally with consumers (humanize the company) as well as gather and provide feedback to various departments internally (consumer services brand legal tech support marketing IT etc.).
The community manager is responsible for overseeing our brands on social media and ratings & reviews while ensuring internal and external customers receive the best most effective efficient and integrated service experience available.
The community manager will implement the social media voice and guidelines of managed brands manage engagement and interactivity with the consumer audience and foster a positive consumer experience. This role coordinates with external agency partners (including PR digital and media) as well as internal brand ITS and consumer services teams to support their respective missions ensuring consistency in voice and cultivating a strong social brand.

Duties:
Interact with consumers in our owned social media channels using social media management software and related tools.

Participate in the development of agile marketing content based on monitoring social media flagging opportunities and formulating plans with the interagency and internal teams.

Participate within channels that the organization will be using in order to have firsthand knowledge of all opportunities within each platform.

Support the development management and maintenance of social media initiatives.

Contribute in creating FAQs consumer responses and other social media brand content to support ongoing brand activations.

Interface with counterparts in the development of social media best practices.

Keep uptodate on social media trends and best practices.

Qualifications:

Candidate should hold a Bachelors degree preferably in a relevant discipline (i.e. PR journalism communication marketing or other relevant areas) and/or demonstrated equivalent ability and experience in the targeted area.
A minimum of 12 years of experience is typically expected in entering this position.
Fluency in Spanish and/or French desired
Content creative copywriting and/or editing experience desired