Spa Service Agent - Urgent Role

We are searching for a remarkable Spa Service Agent to join our passionate team at Armani Hotel Milano in Milano.
Growing your career as a Full Time Spa Service Agent is an amazing opportunity to develop productive skills.
If you are strong in leadership, communication and have the right mindset for the job, then apply for the position of Spa Service Agent at Armani Hotel Milano today!

Armani Hotel Milan is looking for a Spa Service Agent at Armani/SPA. We are looking for a candidate who has a passion for delivering great customer service and excellent communication skills. MAIN RESPONSIBILITIES • Work closely and assist the SPA Manager in establishing and maintaining budget and marketing objectives, operating criteria, highest standards of service. • Ensure guest experience exceed expectations. • Maximize SPA revenue, bookings and sales. • Assure SPA premises and equipment are kept clean at all time ensuring guests and colleagues’ health and safety at all times. • Actively promote the SPA and marketing activities set out by the SPA Manager and the Marketing department. • Promote the sale of SPA Services and beauty products in conjunction with beauty treatments. • Assist in the sales of accessories and cross related services and activities in the SPA. • Responsibility for all payments made for beauty therapy treatments/products. • Dealing with clients requests & needs efficiently and effectively. • Ensure a high quality of service to guests and visitors at all times, understanding and anticipating guest needs exceeding expectations. • Take appropriate action to resolve guest complaints as per SPA regulations. • Take responsibility for stock control ensuring optimum stock levels at all times containing costs. • Take responsibility for SPA bookings and accounting systems. • Producing financial and statistical reports as requested by Manager. • Take responsibility for opening and closing the SPA. • Take responsibility for cashing up. • Take responsibility for the accurate maintenance of SPA equipment and operating supplies, contacting promptly Maintenance and follow-up. • Keep accurate records of suppliers and external maintenance companies visits. • Record accurately details of all treatments taken for each client including clients preferences and information relevant to receiving SPA Treatments. • Check guests health prior to receiving SPA Services or accessing the SPA adjusting treatment bookings accordingly. • Contact SPA Manager regarding guests medical conditions, health needs or when taking medication. • Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager. • Ensure to be familiar with the emergency procedures and is in a state of preparedness for any emergency which may occur.
QUALIFICATIONS AND EXPERTISE • Reading, writing and oral proficiency in English and Italian • Previous experience in similar or related positions • Excellent communication and organization skills • Able to work calmly & confidently under pressure Applicants must hold legal authorization to work in Italy at the time of application. We look forward to receiving your application!

Benefits of working as a Spa Service Agent in Milano:

● Company offers great benefits
● Company offers career progression opportunities
● Competitive salary