Service Delivery Manager - Hiring Urgently

We are looking to hire an enthusiastic Service Delivery Manager to join our passionate team at Msc Technology Italia Srl in Turin Piedmont
Growing your career as a Full Time Service Delivery Manager is an amazing opportunity to develop useful skills.
If you are strong in people management, people management and have the right initiative for the job, then apply for the position of Service Delivery Manager at Msc Technology Italia Srl today!

To support our growing business, activities and needs, we are recruiting a talented SDM to join our brand-new Global Operations Center located in Turin, Italy. The SDM will actively contribute to maintain, operate, and monitor the existing corporate infrastructure ensuring the coordination while being driven by customer satisfactionResponsibilitiesSome of the responsibilities will include:• Operations – Manage and technically support corporate platforms, systems, and networks• Service Delivery & Transition – Own and manage all critical changes and support activities. Deploy system updates, install patches providing critical or urgent configuration support.• Continually Service Improvement - Establish and maintain high availability and resilience of platform services. Ensure rapid and robust resolution of incidents during normal operations. Responsible for successful deployment of change activities, upgrades, and other system enhancements.• Customer experience – Provide single accountability working closely with our key customers and managers. Create and maintain an exceptional customer experience working with the wider MSC Security, System, Network and Operations teams to ensure that all operational services are delivered in line with ITIL best practice.• Day to day responsibility supporting operation teams, providing service management SME input to inform key decisions, ensuring the best outcomes for service quality and the customer experience• Monitoring service performance against Service Level Agreements (SLAs), Service Level Objectives (SLOs) and Service Level Indicators (SLIs), working with service teams to ensure targets are consistently met and identify areas for improvement• Coordinating and driving the timely investigation and resolution of service incidents, using root cause analysis (RCA) techniques• Liaising with customers and managers to understand business objectives and service requirements, contributing to the service improvement roadmap for assigned services and the prioritisation of initiatives• Constantly identifying areas for improvement across the service delivery landscape and owning improvement initiatives that deliver value for the company• Identifying, raising, and monitoring potential service risks• Coordinating on-site and remote technical support• Maintaining/developing our Standard Operating Procedures and overall Documentation• Identifying potential issues and proactively proposing solutions and improvements• Fulfilling ad hoc tasks and projects as required by the Company• Contributing to the definition and implementation of project best practices and quality processesQualifications and experience• Extensive experience within information security/technology sector• Understanding of core technical concepts such as:Cloud hosting technologiesInfrastructure (System / Network / Security / DB)Code management practicesDevOps• Operational support experience / Project management experience• Process and Procedure experience (development and implementation)• Experience in a fast-paced enterprise service management environment• Proven track-record managing the delivery of business-critical IT services or systems working with service delivery and operations teams• Knowledge and demonstrated experience of key ITSM principles, processes and procedures e.g. SLA management, change management, capacity management, incident management, etc• Experience of working in multi-disciplinary teams with multiple stakeholders• Experience of operating with a high level of autonomy and the ability to manage others to ensure delivery to agreed timescales, with a focus on resolution of support issues in a timely manner• Experience of working with reporting tools to report against service KPIs (Power BI)• Proven problem-solver and team-player, able to collaborate with multiple stakeholders to achieve optimal business outcomes• Ability to self-motivate, proactively identifying areas and initiatives where you can add the most value to the business• Proven experience in incident management, service request management and troubleshooting• Ability to multitask and work under pressure• Outstanding English languages written and verbal communication skills• Outstanding customer service skillsDesirable skills and experience:• Experience working in a Service Desk / NOC / SOC environment• Experience of using ticketing systems and use of monitoring and management tools• Cloud hands-on expertise (Azure)• Experience of service health monitoring tools (Nagios)• Experience with GIT, Azure DevOps, Agile methodology and working within CI/CD pipelines• Experience with Linux based infrastructure (Suse, Red Hat)• Experience with Citrix troubleshooting and RDP• ITIL qualification and/or other service/project management qualifications would be advantageous• Fluency in French is a plus

Benefits of working as a Service Delivery Manager in Turin Piedmont:

● Learning opportunities
● Advancement opportunities
● Competitive salary