2025-0275 Operational Service Support for NATO NISC ID&E OPEX

• Support activities:
  
• Supporting the delivery of 3rd level
  technical support for IT and Data Management Services in DCIS and assuring
  availability of assigned services is in line with Target of table 3.2.
  
• Supporting the performs fault diagnosis
  using the IT and Data Management Services Management System
  
• Supporting to Supervise and carry out
  routine maintenance of IT and Data Management
  
• Services infrastructure, management
  appliances and other NATO IT and Data
  
• Management Services equipment
  
• Supporting the completion of any changes to
  the system documentation
  
• Supporting the completion of backups and
  restores of IT and Data Management Services devices 
  
• Supporting the performs remote fault
  diagnosis on IT and Data Management Services as required 
  
• Supporting the collaboration with the
  stakeholders, both internal and externals, as necessary, to coordinate efforts
  and ensure smooth execution of software support and development activities
  
• Supporting the execution of the processes of
  Incident Management, Change Management and Release Management, as required,
  following the NCIA procedures and execute incident intervention/resolution
  within expected KPI`s.
  

Requirements

• The consultancy support for this work
  requires the following qualifications:
  
• Technical Qualifications
  
• At least 8 years’ progressive experience in
  complex network engineering roles:
  
• Design, implementation and support scalable
  enterprise network infrastructures leveraging BGP, MPLS, IPv6, OSPF, IS-IS.
  
• Active CCNP certification is required.
  
• Active CCIE (R&S, Enterprise
  Infrastructure or Service Provider) certification is desirable.
  
• Deep knowledge of BGP, including route
  reflectors, confederations, communities, path manipulation, and filtering
  (iBGP, eBGP, policy control).
  
• Proficient in QoS design, shaping, policing,
  and classification techniques for converged networks. Extensive experience in
  fine-tuning QoS policies to support mission-critical applications and voice
  services. Knowledge of QoS configuration and traffic classification models
  (CBWFQ, LLQ and WRED).
  
• Proven expertise in IPv6 implementation,
  troubleshooting and dual-stack environments with a strong focus on IPv6
  adoption and transition strategies.
  
• Deep knowledge and experience with:
  policy-based routing, route aggregation and summarization, redistribution, VRF,
  MPLS traffic engineering.
  
• In-depth knowledge of multicast protocols
  (PIM sparse/dense mode, IGMP, MSDP, Anycast RP) and their use in real-world
  deployments. Configuration and troubleshooting of multicast protocols.
  
• Proficient in datacenter and switching
  technologies (STP, MSTP, RapidPVST,
  
• EtherChannel, LACP, Virtual Stack,
  StackWise, Cisco Nexus NX-OS, Spine-Leaf
  
• Architecture, VXLAN)
  
• Strong troubleshooting skills with tools
  like Wireshark, NetFlow and SNMP. Knowledge of network monitoring concepts.
  
• Hands-on experience with SD-WAN
  technologies.
  
• Familiarity with DevNet, API integrations,
  and network programmability.
  
• Knowledge of network security best practices
  (ACLs, firewalls, VPNs, IPSec, AAA, Role Based Access Control, Public Key
  Infrastructure, security-hardening concepts).
  
• Proficient in network automation and
  scripting (Python, Ansible, Terraform).
  
• Preferred Skills: 
  
• Integration and support voice over IP (VoIP)
  solutions, including SIP trunking, call routing and voice gateway
  configurations. 
  
• Experience in cloud networking
  
• Knowledge of Segment Routing (SR, SRv6)
  
• Knowledge and understanding of the latest
  software defined (SDN) networking technologies: VMWare NSX, Cisco ACI
  
• Configuration management practices and tools
  
• Knowledge of ITIL IT service management
  model
  
• Experience and applied knowledge of Service
  Transition
  
• Proven ability to communicate effectively
  orally and in writing with good briefing skills
  
• Strong and open communication skills
  
• Entrepreneur and strong networking skills
  
• Autonomous, problem-solver and drives
  towards results 
  
• Professional Qualifications
  
• Must have excellent spoken and written
  English communication and presentation skills, as demonstrated by recent
  experience (within the past 5 years)
  
• Excellent communication skills to
  effectively interact with users, team members and stakeholders
  
• Must demonstrate the ability and
  self-motivation to work on his/her own but must also work well within groups as
  part of a team
  
• Must demonstrate an ability and keen sense
  for problem-solving
  
• Motivated, good communication skills, team
  player
  
• Able to work independently with minimal
  supervision
  
• Knowledge of NATO responsibilities and
  organization.
  
• Recent Microsoft Windows Server or Redhat
  Linux Operating Systems
  
• Expert Directory, Identity and Access
  Management consisting of multiple interconnected and federated Active Directory
  Domains and Forests