Account Manager

THE MISSION

We are looking for a motivated Account Manager to create long-term, trusting relationships with our merchant partners in Italy. The Account Manager’s role is to oversee a portfolio of assigned merchant partners, actively seeking new sales and business opportunities with existing partners. Additionally, the Account Manager will be responsible for collecting, analyzing, preparing and reporting key data points.

Key Responsibilities:

• Retain and grow your portfolio by leading sales calls, business reviews, and recurring check-ins;
• Manage the Go-Live of your assigned portfolio, assisting the sales team in reducing time-to-market and negotiating the best setting with the merchant
• Optimize integration and collaboration to achieve maximum penetration with all your assigned portfolio, by enabling Scalapay for the full customer base and making us the most appealing option
• Provide consultancy to our merchants on how to optimize revenue and marketing, leveraging Scalapay Value Proposition and your knowledge.
• Manage co-marketing activities with your merchants to attract the Scalapay’s customer audience to increase revenue, collaborating with our internal Affiliate and Marketing team
• Use data analysis to spot business opportunities and presenting custom sales presentations with relevant findings and research;
• Create case studies and best practices regularly, and share them internally and externally with the goal of scaling your account management activities and improve our sales conversion
• Test new approaches to increase revenue and provide weekly forecast to your manager: increase revenue will be your main goal;
• Be an advocate for your merchants with internal stakeholders with the goal of improving our business model, integrations, products and services
• Support your team and the overall strategy to continue positioning Scalapay as the pioneer in Buy Now, Pay Later
• Meet your merchants face-to-face regularly via market visit, fairs, event and other activities
• Keep up to date with everything cool that's happening in the industry; think of yourself as the expert for innovation in the industry

Minimum Qualifications:

• 2/3 years experience in account management and/or business consultant,preferably in e-commerce;
• Strong business acumen;
• Proven ability to grow partnerships;
• Proven experience in upselling and cross selling to maximize client portfolios;
• Attitude to work following a structured Sales Process measured by clear Leading Indicators and KPIs
• Excellent communication skills; proactive, organized and data-driven profile;
• Demonstrated ability to manage concurrent multiple projects and execute on tightdeadlines;
• Proficiency in Italian, Spanish and English is a must;
• If you speak MEDDIC, it’s a plus.

Why you should join Scalapay:

• International environment with significant challenges to be met every day
• Lots of opportunities to work with a team of industry tech leaders who are focused on delivering products that offer exceptional user experiences
• Personalised support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!
• Latest technologies and being encouraged to bring your flair to the role.

Hiring process

1. A quick chat with one of our Talent Acquisition team members
2. A first interview with the Hiring Manager and/or CRO to deep dive into your experiences and better understand your motivation
3. A case study to test your hard skills, that will be debriefed with the Hiring Manager and CRO
4. A final chat with Simone (our CEO) where he will share and assess the Scalapay Values