Admissions and Student Support Specialist (Pistoia,Tuscany)

🌍 About Boundless Life

Boundless Life is redefining the way families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deeper connections and personal growth. We provide family-friendly accommodations, an innovative education system that travels with you, and vibrant communities of like-minded individuals. Our mission is to create immersive 'live abroad' experiences that balance professional commitments with enriching personal development.

Since our founding in 2021, we’ve rapidly expanded to eight locations across Europe, Asia, and Latin America, bringing together over 200 team members from diverse backgrounds. Our growth reflects our commitment to transforming the experience economy and making a meaningful impact on how families integrate work, education, and exploration into their lives.

At Boundless Life, we believe in the power of community and the importance of a holistic approach to education. Our programs are designed to inspire curiosity, build resilience, and nurture a global perspective, preparing children for an ever-changing future.

Join us in pioneering a new way of living that harmoniously blends work, learning, and adventure, enabling families to thrive in a connected and dynamic world.

🎯 Role Overview

From the moment a family applies, you own their journey. You sit at the intersection of Admissions and Student Support, which is what allows Boundless to close the gap between a family applying and a child walking confidently into the Education Center.

On-site, you deliver local student support alongside the ECD and educators, working within the Response to Intervention (RTI) framework to ensure children are seen, known, and well-supported. 

We’re filling four positions — one each across Sintra (Portugal), Tuscany (Italy), Bali (Indonesia), and Kotor (Montenegro). You’ll report to your local Education Center Director, with dotted-line relationships to the Student Support Lead.

💼 What You’ll Do

Case Management

• Own a caseload of incoming, active, and outgoing families from application through departure


• Conduct structured intake conversations through our official systems, capturing learning profile, medical and wellbeing considerations, family dynamics, and travel context


• Maintain a regular check-in cadence with pre-arrival families, keeping the EC’s picture of each child current and accurate across cohorts


• Lead the cohort-specific pre-arrival briefing alongside Community Care so your EC is never caught off guard


• Ensure every educator and the ECD knows each child and family before they arrive 
  
  

Admissions

• Review and assess the scaffolding needs of students with additional supports at the application stage


• Own the qualitative fit assessment: learning needs, community expectations, and operational feasibility at your EC


• Coordinate with Hospitality, Education, and Community Care to confirm that accepted families can genuinely be supported across all touchpoints
  
  

On-Site Student Support

• Deliver Tier 1, Tier 2, and Tier 3 support in partnership with educators following the RTI framework


• Document all student support work in Toddle (Student Referrals, Behavior Incident Reports, case notes) and maintain alignment with Boundless Support rating criteria


• Hold weekly 1:1s with children on your caseload flagged for Tier 2 or Tier 3 support


• Serve as the on-site mental health and wellbeing first responder, escalating to specialists and external providers as needed


• Support educators with classroom strategies, behavior plans, and family communication
  
  

Network Collaboration

• Participate in the weekly global Case Review session led by the Student Support Coordinator


• Contribute to cross-site learning by documenting what works for the families and children you support
  
  

🧠 You’ll Be Valued For

• You have 4+ years of experience across student support, counseling, social work, admissions, or family-facing program roles


• You hold a background in education, psychology, social work, or a related field, and RTI or SEL credentials


• You’re organized and disciplined about documentation


• You communicate clearly and warmly with families from 30+ countries, including in hard conversations that


• require both empathy and precision


• You understand that admissions is a pedagogical decision, not a sales decision, and you can hold that line with kindness


• You’re EAL-aware and experienced supporting children for whom English is not a first language


• You’re fluent in English and comfortable in the dominant local language of your EC
  
  

📈 What Success Looks Like

In your first 6–12 months, we expect:

• Every incoming family has a complete, current profile in Toddle before their arrival date


• Pre-arrival check-in cadence maintained consistently for 100% of active caseload


• Zero families arriving on-site with undocumented needs or unresolved concerns


• Active Tier 2 and Tier 3 cases reviewed weekly and documented to network standard


• Cohort pre-arrival briefings delivered for every incoming group with no gaps in preparation


• Admissions assessments completed on time with clear documentation of fit rationale
  

🤝 Who You’ll Work With

You’ll report to your local Education Center Director, who leads the full on-site team. 
You’ll have a dotted-line relationship with the Student Support Lead for case management standards and RTI consistency. 

🌟 Why Join Us

• A front-row seat in one of the most ambitious family-education platforms in the world


• Ownership of a novel role that fundamentally reshapes how Boundless welcomes and supports families


• Deep cross-cultural exposure through direct work with families from 30+ countries


• Deep training in case management, RTI, and Boundless Support rating standards


• A mission-driven environment where your work directly shapes how children learn and how families live


• Room to grow as the organization scales — lateral and vertical paths across Education, Hospitality, and Operations
  
  

✅ What to Expect Next

• Intro call with the People team


• Interview with your Education Center Director


• Practical assessment or structured case conversation


• Final conversation with the Head of Educational Excellence or COO


• Personality questionnaire


• Reference checks
  
  

📖 Want to Know More?

Curious to learn more about what we’re building and why? Read our story and explore how Boundless Life is redefining the way families live, work, and learn around the world: https://www.boundless.life