After Sales Engineer

After Sales Engineer

Numero lavoro CGS11399 Nazione Italia Sede: Città Bologna

About the Company

About the Role

The successful candidate will join the Regulated Market Solutions Service division as After Sales Engineer, and after a period of in-depth training on our technologies and organization, they will be responsible for:

Commercial management of international customers in the RMS (regulated market solutions) division for specific areas of expertise in collaboration with Sales Area Managers and branches.

Defining supply and specifications (technical consulting regarding products, technologies, production materials, and line layout definition) in cooperation with customers and internal stakeholders.

Monitoring project progress from order receipt and production to on-site installation management through interaction with other company functions (Engineering, Sales, Spare Parts, Procurement, Production Planning, Field Planning, and foreign branches).

Providing post-sales support and technical assistance to customers to propose solutions to enhance the performance and efficiency of installed lines.

Promoting commercial solutions and providing quotations for After Sales products and services such as: Upgrade kits and backup groupsChangeover kitsRebuildingSpare partsMaintenance services and production assistanceTrainingDigital services: Remote assistance and conditions-based maintenance

What You Need to Be Successful

We are looking for technically oriented individuals who have gained 2 to 5 years of experience in similar roles (Sales or After Sales Engineering), preferably within companies operating with customized productions.

Specifically, we would like to meet candidates with:

Master’s degree in engineering with a strong interest in technology, especially in digital services and servitization;

Excellent command of the English language because you will constantly interact with stakeholders, both internal and external, from all over the world.

A sheer attitude and interest in customer relationship management.

Availability to travel abroad for approximately 70/80 days per year.

Innate curiosity for international environments and the ability to manage uncertainty.

Additionally:

The professional knowledge of any further language will be considered a strong plus.

Abroad experiences, both academic and professional, will be considered a plus.