Benefits Representative

Position Description

The Benefits Representative is a key member of the Lincoln Laboratory Benefits team, responsible for supporting the administration of employee benefit programs and delivering high-quality service to employees and retirees. This role provides guidance across a range of benefits offerings, including health and welfare plans, leave and life events, wellness programs, and retirement-related benefits.

The Benefits Representative collaborates with HR colleagues, payroll, managers, and external partners to ensure accurate administration, regulatory compliance, and a positive employee experience.

Key Responsibilities

• Serve as a primary point of contact for employees regarding benefit programs, including health and welfare, retirement, and wellness offerings.


• Support benefits enrollment processes such as new hire onboarding, annual open enrollment, and qualifying life events.


• Maintain accurate data and documentation within HR systems in compliance with institutional policies and applicable regulations.


• Respond to employee inquiries related to eligibility, coverage, claims, and general plan information.


• Maintain benefits records and assist with reporting, audits, and compliance activities.


• Partner with internal teams and external vendors to resolve issues and enhance service delivery.


• Develop and distribute clear and accessible benefits communications and educational materials.


• Participate in employee education efforts, including orientations, informational sessions, and open enrollment activities.


• Provide general guidance and support to employees navigating benefit-related needs and life events, connecting them with appropriate resources.


• Contribute to process improvements and broader HR initiatives related to employee experience and engagement.


• Provide occasional in-person support for employee inquiries.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience.


• 3–5 years of experience in benefits administration, HR operations, or a related area.


• Working knowledge of employee benefits programs and applicable regulations (e.g., HIPAA, ERISA, ACA, COBRA).


• Familiarity with HR systems and benefits administration platforms.


• Strong customer service skills with the ability to communicate complex information clearly and effectively.


• Demonstrated problem-solving and organizational skills, with attention to detail.


• Ability to handle sensitive and confidential information with discretion.


• Strong collaboration skills and ability to work effectively across teams.


• Experience supporting employee communications, presentations, or training initiatives is a plus.

Work Arrangement

• This position follows a hybrid work model, combining on-site presence at Lincoln Laboratory with remote flexibility, based on business and team needs.