Bilingual Support Assistant

• Provide bilingual assistance (English and Italian) to ACS customers in person and over the phone
• Perform non-legal, non-medical translations for service members, families, and civilian personnel
• Assist customers with completing documentation and forms in both languages
• Support ACS-hosted community integration workshops with translation services
• Maintain data tracking and reporting through the Client Tracking System (CTS)
• Prepare monthly status reports summarizing bilingual service utilization
• Coordinate translation timelines with customers and COR for complex documents
• Maintain daily customer sign-in sheets and documentation records
• Provide cultural insights to help facilitate smoother host nation integration

• You have strong interpersonal skills and an ability to work with diverse populations
• You are detail-oriented with strong organizational abilities
• You are cultural aware and sensitive to both American and Italian customs

• High School Diploma required
• Minimum 2 years of experience in administrative functions and customer service
• Fluent (Level 4) proficiency in both English and Italian—reading, writing, and speaking
• Excellent written and verbal communication skills in both languages
• Proficiency in Microsoft Office Suite and Windows-based programs

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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.