Business Analyst

Package Description

Joining Serco amazing team offers:

• Competitive Salary


• Great career opportunities


• Corporate Benefits Package


• International environment


• Possible hybrid work

Job Introduction

Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

We are hiring for a Business Analyst in an international organisation in Italy.

Nature of the task - Roles and responsibilities:

Service provision will take place within a large international organisation, such as the European Commission. The working environment is multicultural and multilingual, with an emphasis on strong work ethics, diligence, and responsibility. A shared commitment to common goals and operational effectiveness is essential, as is a high degree of discretion when handling personal or confidential data. The selected service providers will be required to sign the Ethics reminder and to conduct themselves accordingly during the provision of services under awarded specific contract.

Additional responsibilities

Knowledge and skills

• Ability to rapidly understand complex information environments and convert broad policy or stakeholder questions into structured analytical tasks.


• Strong analytical judgement and capacity to synthesise complex evidence into clear, decision-relevant conclusions.


• Ability to combine qualitative and quantitative evidence and explain methodological choices, limitations and confidence in findings.


• Strong written communication skills for technical, policy and senior-management audiences.


• Ability to present complex analytical findings visually and orally in a concise and accessible manner.


• Capacity to build trust and work effectively in multidisciplinary and multi-stakeholder settings.


• Ability to facilitate workshops, consultations and knowledge-exchange activities


• Ability to work autonomously while contributing effectively to collaborative research and analytical teams.


• High attention to detail, source quality and analytical consistency.


• Ability to participate in multilingual and international working environments; excellent command of English is required    

Specific Expertise:

• Strong professional experience in media monitoring, disinformation analysis, information integrity and analysis of information manipulation, including politically and socially sensitive topics.


• Strong knowledge of qualitative, quantitative and mixed-method analytical approaches for media and social-media data, including trend, narrative and comparative analysis.


• Experience with social-listening and media-monitoring tools such as Talkwalker, Meltwater, Brandwatch or tools of equivalent value.


• Experience with data visualisation and analytical presentation tools such as Tableau or tools of equivalent value


• Experience with LLM-assisted analysis, including design, testing or evaluation of LLM-based annotation and detection workflows; experience with multimodal text-image analysis is an asset.


• Knowledge of OSINT and digital-investigation techniques, including social-media analysis, advertisement analysis, entity/person research, geolocation, satellite imagery interpretation and media-manipulation detection.


• Experience developing and applying evaluation frameworks, including qualitative and quantitative indicators, portfolio analysis, Theory of Change and assessment of effectiveness, sustainability and policy relevance.


• Knowledge of the European information-integrity and digital-policy ecosystem, including platform accountability, transparency, researcher data access, political/issue-based advertising and related regulatory or co-regulatory frameworks.


• Strong experience producing policy-relevant analytical reports, media-intelligence products, policy briefs and scientific or research-oriented outputs for institutional stakeholders.


• Experience in multi-stakeholder consultation and coordination involving public institutions, academia, online platforms, fact-checkers, media-literacy actors and civil-society organisations.


• Ability to work with high analytical-quality standards, including source validation, methodological documentation, evidence traceability and clear communication of limitations    

CERTIFICATES and/or STANDARDS

• Relevant postgraduate qualification in journalism, media studies, communication, social sciences, international relations, data analysis or a comparable field is desirable.


• Training or certification in digital investigations, OSINT, information integrity, disinformation, AI-assisted analysis, media analysis or equivalent is an asset.


• Business-analysis or evaluation certifications may be considered an asset where relevant to the assignment

Candidate Profile

• University degree corresponding to Level 7 of the European Qualifications Framework (which typically corresponds to a master’s level or 5 years of higher education), and minimum 5 years of IT professional experience


• Ability to understand, speak and write English (C1)


• At least 5 years of professional experience in media monitoring, media intelligence, disinformation analysis and/or information-integrity analysis.


• At least 3 years of professional experience applying qualitative, quantitative and/or mixed-method approaches to media or social-media analysis, including analysis of trends, narratives or information-manipulation patterns.


• At least 3 years of experience producing analytical reports, policy briefs, media-intelligence products or comparable evidence-based outputs for institutional or policy audiences.


• Remuneration:
  
  
  
  • Permanent Contract range: 34,000- 40,000EUR/gross per year