Business Line Manager Service

Mission

As BLM CSO of MultiAir Italia, you are responsible for the development and growth of CSO business in Italy.

Your mission as BLM CSO is to accelerate a sustainable growth and profitable business for CSO through dealers' network looking for solutions and opportunities, by delivering reliable and innovative aftermarket product offers with the aim to maintain and increase our distributors value and customers productivity. 

You are a member of the MultiAir Italia company's management team and report to the General Manager, with very close interaction with all the internal departments and with the divisional team. 

Key responsibilities

General Values 

• Promote and ensure the Group's Core Values Interaction, Commitment and Innovation, guidelines and policies laid down in The Way We Do Things.  

• Support the Group's Vision "First in Mind and First in Choice" by focusing on and continuously promoting and developing a Customer-Value and a Customer-Care driven culture  

• Develop and support a spirit of open communication, fairness, non-discrimination and respect for the individuals in all areas of operation  

• Develop strong support to "People Care" with focus on identifying, supporting and follow up of talented employees with a good potential to grow in the Atlas Copco Group  

• Interact with other Group units in a constructive, productive and unselfish way that supports the development of synergies and the consolidated result of the Divisions and performance of the Business Area (and the Group)  

• Safeguard integrity and transparency of operations and of the legal structure by making sure that FAM and Business Code of Practice is understood and applied where relevant  

 Specific 

• Coordinate and develop the sales of aftermarket products and solutions through dealers' network together with the Sales Team 

• Execute and implement sales and marketing strategies regarding spare parts  

• Ensure best pricing strategy  

• Set, focus and review periodic sales, profit and efficiency reports and KPI's  

• Develop tools and process to support customers business growth in collaboration with the marketing and communication team; you will be involved to define/organize events activities, such as Competence Development Training, Distributor Event, Fairs  

• Lead the Technical Support Team to provide best support to Distributors  

• Develop the culture of maintenance ensuring that Distributors have right competence to service our equipment, easy access to solutions and exchange information  

• Maximize the utilization of the available aftersales Tools and platforms to optimize the process with focus to minimize administration  

• Report to CTS Division when required as well as be responsible for CTS targets achievement  

• Collaborate with the CTS Divisional Team in the development of new products/service solutions by providing feedback on the reliability of our machines and market needs  

• Develop relationship with customers through effective communication, interpersonal skills, and professionalism  

• Develop and provide training to increase the competence level of the Customers 

• Logistic & service execution excellence 

• Build and optimize a direct sales and service model to increase customer engagement and drive sales.   

Your skills and experience

Required Experience & Knowledge

• Proven track record in sales development and key account and territory management


• Experience in customer management and B2B sales.


• Excellent negotiation skills, strong customer focus and financial acumen.


• Proficiency in MS Office, Outlook, CRM systems (C4C), and PowerBI; CAD 2D/3D is a plus.


• English proficiency at B2 level or above, Italian mother tongue.


• Good knowledge of MS Office. 

Education

• Bachelor’s degree in business, Engineering or a related field or similar through life experience.

Personality Requirements

• Strong team player and team builder, with solid leadership skills.


• Curious, precise, proactive, and entrepreneurial.


• Strong communication and presentation skills.


• Willingness to travel extensively (up to 40%).

What we offer

• A collaborative environment based on integrity, ethics, and continuous learning.


• Professional growth and development within the Atlas Copco Group.

Compensation & Benefit 

• Permanent contract


• White-collar employee, Level A1, National Collective Labour Agreement (CCNL) for the Metalworking Industry


• Starting salary for the relevant pay range from € 65,000 gross per year


• Individual variable compensation


• Company car


• Collective profit-sharing bonus


• Flexible Benefits Platform


• Company-paid canteen service

Work Location:

Montecchio Maggiore (Vicenza) or Robassomero (Torino).

Company presentation