Business Operations Analyst

Expert.ai is a Euronext Growth Milan-listed company specialized in the implementation of enterprise artificial intelligence solutions to create business value for organizations across Europe and North America.  

By applying a proven innovation framework, expert.ai supports businesses and public administrations in their digital transformation, harnessing the potential of AI across various processes and use cases through a responsible, transparent and sustainable approach that focuses on people, problems to solve and goals to achieve.  

With more than 25 years of experience in natural language solutions, expert.ai has successfully implemented hundreds of projects by integrating the best AI technologies on the market with its proprietary and market technologies (knowledge graph, machine/deep learning techniques, large language models and generative AI). Banks and financial institutions, insurance companies, publishers and organizations in the healthcare, defense, intelligence and public administration sectors choose expert.ai’s solutions to automate knowledge on a large scale, manage massive volumes of information, improve decision making processes and enable new levels of efficiency by leveraging the right data at the right time with speed. 

Are you a data-driven professional with a passion for enabling commercial teams through smart insights and CRM excellence? We’re looking for a Business Operations Analyst to join our team and play a key role in supporting our sales force and driving business performance. This position is based in Modena, with the option to work remotely.

You’ll be part of a dynamic team where your insights will directly impact strategic decisions. If you thrive in fast-paced environments and enjoy turning data into action, we’d love to hear from you. 

What you will do: 

As a Business Analyst, you will:  

• Prepare the budget / forecasts / business plans for sales revenues and Sales & Marketing costs 

• Support
  the Group Finance Manager in preparing monthly cash-in estimates 

• Support the sales team
  in key day-to-day operations and process excellence

• Analyze data
  prepare insightful dashboard/reports for business reviews that translate into actionable recommendations 

• Manage and optimize the sales tech stack (CRM, BI tools, automation platforms) as a key sales enablement

• Contribute to the improvement of procedures related to the order-to-cash cycle (from quotation to collection) 


• Drive planning and strategic cross-functional projects to support the go-to-market strategy

• Train and support the sales team on processes, system and reporting 

Who you are: 

• You have a master’s degree or more  

• You are a professional with Minimum 5 years of relevant experience in business analysis or sales operations 

• You are comfortable
  managing internal stakeholders, up to the C-Level 

• Proven analytical mindset with ability to work with large data sets, model scenarios, and derive insight

• You can deliver effective presentations to any audience expressing strong communication skills 

• You are proficient in using MS Office suite

• Fluent in English and Italian 

• You have experience in a software company (SaaS experience is a plus) 

• Familiar with NetSuite or Salesforce (nice to have) 
  
  

We offer: 

• Flexible working arrangements and attention to work/life balance and possibility to operate fully remote. 

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape 

• Culture and values that focus on teamwork, innovation and passion for artificial intelligence and language 

• Equal opportunity employment experience that values difference and diversity 

• Customized induction & Onboarding training that will facilitate the initiation process and accelerate your integration into our daily business activities. 

• A performance appraisal process that will bring annual assessment of skills, targets achievement and areas of improvement