Business Support Supervisor-Client Service and Delivery

Azienda : Wtw

Tipo Lavoro : Full Time

Milan, Lombardy

Numero di candidati

000+

Candidati ora

Descrizione Lavoro - Business Support Supervisor-Client Service and Delivery

The Role

BUSINESS SUPPORT SUPERVISOR CLIENT SERVICE AND DELIVERY

WTW is looking for a Business Support Supervisor, inside the Incoming Business Unit, who will support the manager for:
1. Maintaining relationships/ portfolios with existing WTW network client focusing on expanding existing business within the business unit.
2. Maintaining relationship with WTW network and clients about Italian insurance peculiarities
3. Developing relationships with Prospects introduced by WTW network world-wide.

Main Duties:

Supporting day to day client service, addressing requests and queries from the client, insurers and WTW network, communicating by voice as well as email (including contract reviews, placement of cover under WTW global programs, negotiation and arrangement of local policies as required, issuance of evidence(s) of insurance and ongoing servicing following placement.

Understanding the client’s business and risk management needs and delivering them through the provision of ongoing service

Understanding the WTW’s global insurance program and utilizing them in accordance with the client HQ’s insurance and risk management philosophy

Maintenance of information on the client database

Supporting the manager on client / WTW network presentations

Supporting the interpretation and review of quotations, to ensure fit for purpose and meet client demands/needs.

Supporting the negotiation of terms and cover alterations with insurers and presentation to the client

Completion of reports as required

Completion of summaries of insurance for all interested parties (client / network)

Supporting the activities with clients, insurers to address and resolve issues

Supporting liaison with other divisions/offices of WTW to access specialist expertise and provide local servicing where needed

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